Visual Merchandiser
H & M 1,493 reviews - Washington, DC

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Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team

Job Responsibility including but not limited to:
Customer Service

Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
Job Knowledge
Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:

Department Books

Store Book

Technical Book

Campaign Information

Sales Tools & Store Information

Provides the season start information from Sales Organization and prepares the kick-off with the management team

Updates the Department Book, Store Book and Technical Book with the latest refill pages

Plans and implements all store campaigns and activities together with the store team

Ensures consistent garment care throughout the entire store

Actively works in a commercial way to maximize sales, focusing on: Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation

Ensures that orders for display materials and supplies are placed in a timely manner

Responsible for the care and maintenance of display materials

Keeps the visual room clean and organized

Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc

Minimizes security and safety risks

Plans and works with sales and operation goals to drive growth

Supports in-store routines when necessary
Team Player

Trains, coaches and gives daily feedback on garment presentation to the store staff

Plans and conducts the Keep It Commercial training together with the Department Manager

Provides label and design training for staff and managers

Informs store team about changes in the presentation of garments
Financial Accountability: None

Minimum Candidate Qualifications:
Associate's degree in a Fashion industry specialty preferred

2 years of retail visual merchandising experience

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:
Strong visual Merchandising skills and the ability to drive business through creativity, fashion and consciousness and commerciality

Knowledge of basic computer skills

Ability to provide day to day visual training and guidance through H&M's shared values

Ability to work in a fast paced, deadline driven environment

Exceptional customer service- and interpersonal skills

Strong organizational and time management skills

Strong verbal communication skills

Able to work independently while still working within a team environment

Must be able to work with hand and power operated tools and lift in order to execute display set ups

Ability to work flexible hours and extended hours at times

May be required to travel to support other stores
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)


About this company
1,493 reviews
As one of the world’s largest fashion companies with more than 116,000 employees worldwide, H&M is an exciting and dynamic place...