Voice Engineer NICE Recording
The Woods Group - New York, NY

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Design and install NICE voice recording software at client locations.
  • Integrate NICE software with PBX systems (Avaya, Nortel, Aspect, Cisco Call Manager) to record inbound and outbound calls.
  • Record agent desktop screens via TCP/IP for QA review and analysis.
  • Use Remote Desktop and PC Anywhere to access client systems for installation and repair.
  • Document all installations and repairs for Supervisors, Project Managers, and clients.
  • Provide high level onsite and telephone customer support.
  • Experience with Trading Turrets (IPC, BT and Orange) a plus.
  • CCNA or CCNA in voice a plus.

  • About this company
    The Woods Group is an executive search firm, focusing on positions in New York, New Jersey and Connecticut, as well as nationwide. We...