Volunteer Coordinator
St. Luke's Hospital & Health Network - Allentown, PA

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In consultation with the Network Coordinator, the Site Coordinator is responsible for managing a quality volunteer program and coordinating the daily functions of the Department of Volunteer Services at St. Luke’s Allentown campus.

The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

WORK PERFORMED

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

  • Surveys hospital needs for volunteers and volunteer services.

  • Coordinates the efforts of the volunteers with other hospital departments, acting as an internal consultant available to design new programs and address volunteer issues.

  • Recruits, screens, interviews, selects, assigns and evaluates adult and student volunteers.

  • Provides an orientation for new volunteers and trains when appropriate.

  • Oversees risk management of volunteers and disciplinary action to ensure policies and procedures governing volunteers will be in compliance with health care industry laws and regulations.

  • Oversees management and supervision of the volunteer/s at large.

  • Takes active role in department based CQI.

  • Maintains Volunteerworks ™ software program to track volunteer information.

  • Prepares monthly schedules for departments/units.

  • Prepares volunteer monthly and annual reports for administration.

  • Develops annual department goals and objectives and implements policies and procedures for operations of the department.

  • Develops and recommends department operating/capital budget. Ensures compliance.

  • Working with the Network Director updates department policies, manuals, handbooks, assignment guides, forms and volunteer educational materials as required.

  • Orders all volunteer uniforms and name badges.

  • Assists in the preparation of the annual recognition event for adult and student volunteers and promotes daily recognition.

  • Schedules hospital tours and assigns Volunteer Tour Guides when applicable.

  • Prepares articles for quarterly VIP and promotes volunteer activities through campus publications.

  • Supports mission of hospital through outreach engagements with local, civic, educational, and social and senior organizations.

  • Attends Network volunteer meetings and supports campus/network activities.

  • Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.

  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

  • Demonstrates / models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).

  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes/ Service Improvement, Operational System/Process, and Safety.

  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

  • Complies with Network and departmental policies regarding attendance and dress code.

  • Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

  • OTHER FUNCTIONS :

  • Attends meetings and serves on various committees as required.

  • Pursues a plan of professional self-development according to the need of the position.

  • Other related duties as assigned.

  • Job Qualifications:

    PHYSICAL AND SENSORY REQUIREMENTS:

    Sitting for up to 6 hours per day an hour at a time. Walking for up to 2 hours, 10 minutes at a time. Frequent use of fingers for writing and/or typing (computer), twisting, and turning occasionally. Uses upper extremities to occasionally lift and carry items up to 10 lbs. Occasionally stoops/bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision: some visual monotony.

    POTENTIAL ON-THE-JOB RISKS :

    Transmission of airborne infections.

    SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:

    None Identified.

    MOST COMPLEX DUTIES:

    Maintaining a balance between department responsibilities and volunteer needs. Ability to handle multiple tasks in a changing environment.

    SUPERVISION:

    Supervised by: Director of Volunteer Services of SLH&HN.

    Supervise: Adult and student volunteers

    COMMUNICATIONS:

    Excellent interpersonal and writing skills. Must be proficient with public speaking.

    QUALIFICATIONS

    (MINIMUM)

    EDUCATION:

    Bachelor’s Degree in Management, Business, Human Resources, Education, Social Work, or Psychology preferred. Associates degree acceptable with three years experience managing volunteers in health care or related environment.

    TRAINING AND EXPERIENCE:

    Flexible, motivated individual with high energy level who enjoys working with a diverse group of people. Previous experience preferred in recruiting, interviewing, training and supervision of students/adults in volunteer program setting. Strong organizational skills to develop and run programs. Ability to work independently and as a team member. Familiarity with a health care setting preferred. Adept at computers with experience in Word, Excel, Power Point, Publishing and Outlook preferred. Willing to learn volunteer tracking program.

    WORK SCHEDULE:

    Day shift with varying hours based on the needs of the department.

    St. Luke's Hospital & Health Network - 19 months ago - save job - block
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