Diversity/Individuality: Respect the differences of people
and the individual who brings particular viewpoint to enhance that of the
Expertise: By virtue of credential, training,
education, profession, publication or experience, believed to have special
knowledge of a subject beyond that of the average person, sufficient that
others may rely upon the individual's opinion.
Accountability: Acknowledgment and assumption of
actions and decisions with the obligation to report, explain and be
answerable for resulting consequences.
Optimism: Expects the best possible outcome
from any given situation; a yes attitude.
Compassion/Respect: Virtue of empathy for the suffering
of others and active desire to alleviate another's suffering by giving a
positive feeling of esteem within actions and conduct.
Responsibility: Having an obligation to or being
accountable for the finance
Summary of Functions:
Demonstrates Competency in outcome
results by assuring volunteer hours meet or exceed 5% of the total hours
of patient care by paid staff per CMS conditions of participation.
Develops volunteer training
programs individualized to specific positions and consistent with Joint
Commission standards. Identifies need for involvement of other members of
the interdisciplinary team in volunteer training and coordinates such
participation. Develops, conducts and documents volunteers training
programs and continuing education for volunteers. Recruits, trains,
supervises, evaluates and supports volunteers, including interviews each
volunteer applicant to assess suitability and specific talents brought to
the hospice experience.
Participates with the
interdisciplinary team in development, evaluation, and revision of the
plan of care. Participates in IDT conferences routinely by preparing
current cases for presentation prior to the conference and by identifying
new needs and creative solutions; assists in planning and implementing
volunteer participation in clinical and non-clinical activities in
collaboration with the team. Responsible for arranging for volunteers for
every appropriate patient and ensures all volunteer interactions are
documented in the patient record.
Demonstrates competency in outcome
results by providing avenues for volunteer support and communication via
newsletters, scheduled meetings, telephone calls, etc. as well as provides
opportunities for volunteer recognition on a monthly, quarterly, and
Responsible for volunteer
reporting and record keeping including collecting, maintaining and
reporting statistical data related to volunteer services; and evaluating
the effectiveness, quantity, and quality of services provided by
volunteers. Reviews volunteer documentation for appropriateness, clarity;
reinforces confidentiality. Contacts patients and families as needed and
develops and updates documents.
Develops volunteer recruitment
plan on an annual basis. Compares client demographics and program needs to
available volunteer corps and responds to opportunities for improvement.
Consults frequently with Hospice team members to assess appropriate
utilization of volunteers as needed for patient/family, team and
organization satisfaction; and completes arrangements as needed for
Demonstrates competency in outcome
results by identifying community outreach opportunities, including by not
limited to speaking engagements, educational and justice system
requirements for community service hours, civic and religious groups.
Provide community outreach presentations on a monthly basis. Provides a
minimum of three (3) educational programs for volunteers annually.
Monitors and supports performance
of all volunteers with appropriate input from other members of the
interdisciplinary team. Assures professional supervision of volunteers as
warranted by complexity of assignment. Completes a written performance
evaluation for 100% of corps on an annual basis. Provides ongoing
supervision and support to bereavement volunteers. Documents supervision
and competencies of volunteers.
Minimum Education and Experience:
in business or related discipline preferred or equivalent combination of
education and experience
supervisory experience recruiting and coordinating paid staff and/or
in program planning including needs assessment, goals and objectives
development and implementation plans
knowledge of community resources related community outreach and volunteer
All (bold) functions above