Volunteer Resources Coordinator
Capital Area Food Bank of Texas - Austin, TX

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The primary objective of this position is to support the VR Department through the coordination of the following volunteer programs including recruitment, cultivation and tracking: 1) Youth & Family 2) College 3) Adult Service 4) Special Needs and 5) Direct Service volunteers.

Job Responsibilities

Provide volunteer information to the public in response to telephone, e-mail, and website.

Engage in the orientation/training, placement, supervision, and evaluation of volunteers.

Coordinate and monitor scheduling of volunteer opportunities including product recovery and community events; examine confirmation of group commitments for accuracy.

Manage weekly volunteer schedule using online calendar.

Serve as the main contact for online registration system software and manage the system for proper functionality.

Strategically and actively recruit volunteer groups and individuals for participation in CAFB direct service opportunities including Mobile Pantry distributions and Food Pantry operations.

Develop and distribute pertinent written materials pertaining to VR.

Help ensure a positive experience for volunteers by assisting them while on-site.

Supervise volunteers working in the VR Department.

Recruit, schedule and manage volunteers at external Community Events.

Work cooperatively with other staff in planning and implementing community events with relation to volunteer participation.

Attend and participate in monthly VR Department meetings, bi-monthly Mobilizing Communities meetings and bi-monthly Community Events meetings.

Serve as agency liaison with the above listed community groups.

Train and supervise administrative volunteers. Oversee data collection and entry, complete monthly volunteer hour reporting along with verification of completed volunteer hours.

Other duties as assigned.

Application Qualifications

Education, Experience, and Training

Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA).

One - two year’s full-time, wage-earning experience with direct contact to the public involving, volunteer coordination, public relations, marketing, or customer service.

Knowledge and Skills

Excellent written, oral and interpersonal communication skills. In particular, the ability to understand and organize detailed information and to write about or talk extemporaneously on that information.

Ability to juggle multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.

Exercise good judgment and discretion; strong ethical character capable of handling confidential and financial information.

Ability to work independently with minimal supervision.

Demonstrated ability to plan, organize, and implement volunteer programs and activities; and to communicate effectively, both verbally and in writing.

Self-starter who can work collaboratively and independently using good judgment and discretion.

Ability to motivate and inspire others.

Proficient with computer applications including Microsoft Word, Excel, PowerPoint and Microsoft Outlook. Experience with Convio, Raiser’s Edge, and Volunteer Hub a plus.

Ability to work cooperatively and communicate information in a professional manner with both staff and volunteers representing a diversity of people.



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