The SDSU Research Foundation WIC Program is the largest WIC agency in San Diego County, with approximately 80 employees providing a variety of nutrition services to over 40,000 participants monthly.
Under the direction of the Regional Manager, the WIC Nutrition Services Assistant is responsible for providing a variety of clerical duties in support of WIC program operations; provides customer service to program participants and applicants; educating participants on non-nutrition issues such as program orientation, including the use of food instruments and determines eligibility of WIC participants. This position travels to other WIC Offices in the San Diego region as needed. This position may include training for eligibility to become a certified California WIC Nutrition Assistant (WNA).
The WIC Nutrition Services Assistant is responsible for but not limited to:
Customer Support 50%
Responsible for checking-in participants by determining eligibility, gathering applicant information, verifying income, calculating eligibility for program services, accurately prints and issues food instruments, coordinates and provides service referrals as necessary, obtains participant anthropometric measurements and screens for blood work. May issue breast pumps under the guidance of professional staff.
Group Education and Orientation 25%
Provides orientation information regarding voucher usage to new participants; Leads group education (non-nutrition) to participants on topics such as program orientation and the use of food instruments. Participates in community outreach efforts in local areas.
Clerical Support 20%
Schedules and coordinates WIC appointments; processes and maintains program records, files and documentation; copies, faxes and files documents; updates and maintains client records; performs ISIS data entry and generates reports; maintains inventory control of forms and supplies.
Other Duties and Responsibilities as Assigned 5%
Participates in staff meetings and trainings as needed.
Knowledge and Abilities
- Knowledge of the WIC Program and community nutrition with emphasis on maternal, infant and child needs
- Knowledge of group education and adult learning techniques
- Knowledge of anthropometric measurement and blood work screening process
- Knowledge of health promotion and disease prevention
- Knowledge and competency using word processing applications, spreadsheets and Internet applications
- Ability to interact and communicate clearly and effectively in a professional manner, both orally and in writing
- Ability to maintain strict confidentiality of participant, employee and agency records
- Ability to work well in a fast paced environment and to work with a multi-cultural staff and participant population
- Ability to identify errors and missing documentation
- Ability to travel throughout San Diego County and work at various WIC Offices
- Ability to arrive to work on time, understand and follow posted work rules and procedures
- Ability to relate well to others within the WIC project environment and interact effectively with coworkers
- Ability to organize, lead and/or facilitate group discussions/classes
- Ability to be highly motivated with strong interpersonal skills
- Ability to be w ell organized, meet deadlines, display detail orientation; possess good judgment and common sense
- Ability to displaysensitivity to ethnically and culturally diverse individuals, communities and organizations
Preferred Education and Special Skills
- High School Diploma or equivalent
- One -year of previous WIC experience or Social Services Experience
- Previous experience leading group discussions
Offer of employment is contingent upon successful completion of a fingerprint clearance
- Bilingual in English and Spanish or English and Arabic depending on location