American Queen Waiter
American Queen Steamboat Company - Louisville, KY

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This position is an onboard position. Candidate will live onboard the boat in the assigned crew areas. Candidates should be willing to live entirely onboard the vessel for 9 weeks at a time with 3 weeks off between rotations. This position requires a clean background and drug screen. Our company prides itself on customer service, professionalism, and neat appearance. Candidates with previous cruise industry experience and/or four-star service experience are encouraged to apply. Candidates MUST be 21 years of age or older!

ESSENTIAL FUNCTIONS - the following are essential functions of the job but are not all-inclusive

Serves meals to patrons according to established rules of etiquette, working in formal setting - presents menu to diner, suggests dinner courses, appropriate wines, and answers questions regarding food preparation

Relays orders to kitchen and serves courses fro kitchen and service bars

Garnishes and decorates dishes preparatory to serving

Observes diners to respond to any additional requests and to determine when meal has been completed

Totals bill and accepts payment or refers patron to Cashier

May carve meats, bone fish and fowl, and prepare flaming dishes and desserts at patron's table

Presents a professional appearance at all times. All FDA, USCG, and Marine Security guidelines are to be followed at all times

Reports any maintenance issues found in assigned areas. This should become routine and awareness second nature when walking through the vessel

To comply with all service standards when in passenger areas and at all times when dealing with passengers directly

To stay personally current on cruise events and programs in order to answer any passenger questions

Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers, and management at all times

Required to attend all meetings scheduled by management

To read and follow all memos/directives as issued by company management

Perform duties as instructed by your supervisor or company management

MINIMUM REQUIREMENTS

High school diploma or equivalent

Must hold TABC certification for Tennessee (or willing to get obtain it within 30 days of hire)

Excellent verbal and written communications skills

Candidates should possess the right to work in the United States, as it is not the general practice of American Queen Steamboat Company to sponsor individuals for work visas

Be well-organized and able to work well under pressure

Hotel and/or Cruise industry experience preferred

Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, and post-accident testing

Ability to maneuver tight quarters of the boat including many stairs, crew areas, engine room, and rooms without windows

Living onboard the boat in close quarters with fellow co-workers for 8-10 weeks at time

WORKING CONDITIONS

Outside conditions, extreme heat, cold, rain, and wind

Marine operation subject to varied wake and motion

Living and working aboard a vessel in a high energy environment for long periods at a time

Moderate noise level

Disclaimer: HMS Global Maritime and American Queen Steamboat Company (further referred to as "Company" collectively) are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. All resumes submitted by search firms/employment agencies to any Company employee via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of our Company; no fee will be paid in the event a candidate is hired by Company as a result of the unsolicited referral or through other means.

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