Be the trusted keeper of vital information. Ensure the confidentiality of patient records and the efficiency of our teams. Welcome guests—as well as a unique opportunity to make the most of your talents.
Connect with your goals and change lives
with Fresenius Medical Care North America.
Use your professional skills and personal touch to create strong, lasting connections. Help others feel better in many ways with Fresenius Medical Care North America. As the global leader in dialysis healthcare, we listen and respond to the needs of our patients and their families. As we build the relationships essential to a positive healthcare experience, we establish careers that bring unique rewards.
Why Join the Fresenius Team?
Passion. Dedication. Knowledge. Motivation. Experience. These are the impressive qualities you’ll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both worlds—the friendliness of a local organization and the stability of a worldwide organization—for diverse experiences and challenging career opportunities. When you join the Fresenius Medical Care team, you’ll be welcomed into a company that is built on the philosophy that our employees are our most important asset. Our career advantages include the following:
- Fresenius Medical Care is the nation’s largest provider of renal care, meeting the needs of more than 135,000 patients at 1,800 clinics throughout the country.
- Our well-established, trusted organization fosters a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.
- Superior training, UltraCare ® quality control, and certification procedures ensure your potential to succeed and advance as a professional.
- Competitive compensation and exceptional benefits.
- Outstanding tuition reimbursement program.
- Recognized among Fortune’s “World’s Most Admired Companies” in 2011.
- National Safety Award from CNA insurance companies for 11 consecutive years.
- Opportunities to give back by participating in philanthropy and community outreach programs.
This is an opportunity to establish a career with a premier healthcare organization. Under the supervision of the Clinical Manager or Charge RN, the individual we select will compile, verify, and file medical records of dialysis patients. Ensuring patient confidentiality, this professional will store or dispose of obsolete files, prepare records, assist with laboratory work including centrifuging/refrigerating blood, answer phones, greet patients, and perform data entry.
PURPOSE AND SCOPE:
Support FMCNA’s mission, vision, core values and customer service philosophy. Adhere to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Under close supervision and direction of the Clinical Manager or Charge RN, compiles, verifies, and files medical records of dialysis patients in the facility according to company standard operating procedures and pertinent regulatory requirements, ensuring patient confidentiality at all times. May provide other patient customer service functions as needed by the clinical manager.
DUTIES / ACTIVITIES :
- Responsible for driving the FMS culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Compiles and maintains medical records of both the in-center and home patients in the dialysis facility according to company policies and procedures and in compliance with all applicable regulatory requirements. Ensures patient confidentiality is maintained at all times.
- Stores or disposes of obsolete files when appropriate according to the procedures defined by the Fresenius Medical Care Compliance Records Management department and in compliance with Federal, state and local regulations.
- Prepares hemodialysis records for the following day’s activities ensuring they are stored/kept in a secure location until needed per HIPPA requirements. Charts, posts, and files appropriate information per defined procedures.
- Assists with laboratory work process; Prepares lab slips and tubes for routine and non-routine blood work; Centrifuges the blood or refrigerates according to laboratory specifications after the draw is completed; Packs the box for shipment and then direct these to the appropriate laboratory as required.
- Posts/enters the results from the labs into the electronic database (Proton/AMI) as needed (where allowed by state regulations).
- Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
- Assists with month-end reporting requirements such as Epogen data collection and Proton/AMI generated reports as needed.
- Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
- Assists in auditing records for ongoing compliance with medical records standards.
- Assists patients with transportation arrangements.
- Coordinates with transient patient paperwork.
- Other duties as assigned which may include, but are not limited to: Answering telephones, Greeting patients.
- Word processing, and Proton/AMI or equivalent data entry.
- Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
High school diploma or equivalent.
EXPERIENCE AND REQUIRED SKILLS:
- Six months of relevant experience in a medical setting preferred.
- Computer skills – specifically knowledge of word processing applications.
- Good communication skills – verbal and written.