FLSA status: Exempt
Summary: Promotes, sells, and maintains sales, inventory, and maintenance records of corporate products and services to member dealers or business establishments for an assigned warehouse and territory. Creates rapport with member dealers in the areas of sales, service, and ordering.
Essential Duties and Responsibilities include the following.
• Main contact person to represent United Suppliers in a courteous and professional manner to build and maintain positive relationships with customers, vendors, coworkers, and the public.
• Determines date of delivery to customer, based on knowledge of own firm's production and delivery schedules and monitors shipments of product in accordance with U.S. and manufacturers' programs. Investigates and resolves customer issues with deliveries, pricing, or other areas.
• Confers with Division Management and operational staff to coordinate warehouse activities.
• Works with Sales Representatives to keep account activities and product information coordinated, as well as identify potential opportunities that may affect divisional and corporate growth and profitability and keeps all contact information up to date through our CRMS system.
• Maintains optimum inventory records on daily basis, reports damaged product to corporate office, and responsible for taking physical inventory of product as directed by division management.
• Works to establish a sales and procurement forecast on largest moving products and communicates same with operations group.
• Responsible for hiring and training of all full time and seasonal employees and monitors compliance information for safety programs regarding DOT, EPA, and "Right-To-Know".
• Responsible for orderly appearance of warehouse and report necessary maintenance on structure, in building, on equipment or trucks, etc. and coordinate repairs as directed.
• Other duties that may be assigned.
Supervisory Responsibilities: Directly or indirectly supervises all employees in the warehouse site. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing applicants, hiring, and training employees, including having required pre-employment and post-employment paperwork completed; planning, assigning, and directing work and product delivery; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.
General Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Management - Organizes, schedules, delegates, and monitors work assignments; Uses time efficiently; Makes timely decisions; Looks for ways to improve and promote quality and performance; Understands business implications of decisions; Displays orientation to profitability; Follows policies and procedures; Supports organization's goals and values; Strives to increase productivity and efficiency; Ensures proper cross-training has been implemented; Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Contributes to building a positive team spirit. Applies feedback to improve performance; Participates in meetings.
Professionalism - Understands the confidentiality of business transactions; Inspires the trust of others; Works with integrity, honesty and ethically; Reacts well under pressure; Keeps emotions under control; Treats others with respect, courtesy and consideration; Accepts responsibility for own actions; Completes work in timely manner; Demonstrates accuracy and thoroughness; Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Follows instructions and responds to management direction; Commits to long hours of work when necessary to reach goals.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; Meets commitments and deadlines; Able to deal with frequent change, delays, or unexpected events in the work environment; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Able to read and interpret written information.
Safety and Security - Observes safety and security procedures; Possesses understanding of DOT placarding and DOT Hazardous rules; Uses equipment and materials properly and ensures proper attire is worn by staff; Reports potentially unsafe conditions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - To perform this job successfully, an individual should have knowledge of Internet software; Inventory software, Order processing systems.
Certificates, Licenses, Registrations: Current Driver's License; Class B CDL with airbrakes and HAZMAT endorsements recommended.
Training Requirements - Receive required training for programs such as hazardous materials, first aid awareness, forklift/loader, etc. (See Company Guideline Requirements).
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands and fingers to handle or feel, and to talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl and occasionally climb, balance, drive or operate a forklift. The employee must frequently lift and /or move from 50 to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles and toxic or caustic chemicals, and to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate.
United Suppliers, founded in 1963, is a wholesale organization based in the rural community of Eldora, Iowa. We are owned by agricultural...