Warranty Claim Representative
Trek Bicycle Corporation - Waterloo, WI

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Description Objective: To build and maintain relationships with Trek’s Independent Bicycle Dealers and add value to our Customer Service Department by demonstrating strong communication skills. Qualified candidates must possess the following skill sets.

Take Care of the Customer – Utilize resources to add value to customer accounts and goals.

Relationship based CUSTOMER SERVICE

Travel and attend dealer sales and events

Investigate and resolve dealer opportunities

Delivers prompt service through phone and email

2. Communicate and Educate our dealer base on Trek services and products

Communicate across business communities to add value and achieve goals

Communicate with outside sales consultants to add value and achieve monthly, quarterly and yearly goals

Educate What Wildly Successful Looks Likes to internal and external customers


Must demonstrate positive ENERGY and the ability to ENERGIZE those around you.

Continuous improvements within department and across accounts

3. Time Management

Able to multi task in a result orientated environment

Effective decision maker and when necessary able to make difficult decisions

4. Sales and Marketing goals

Achieve monthly and yearly sales goals

Educates dealers on Trek’s Retail Sales Programs

Successfully promotes seasonal marketing campaigns

5. Service Claim Support and Resolution

Effectively resolve service claims within the department standards

Understand and analyze facts for a fair and accurate resolution

6. Global Trek Ambassador

Participate in or volunteer for advocacy events and charity rides

Trek Bicycle Corporation - 2 years ago - save job - copy to clipboard
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