Warranty Supervisor (SAGE brand)
Far Bank Enterprises - Bainbridge Island, WA

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DESCRIPTION

ABOUT US

Sage, Redington and RIO Products are all brands under the organization of Far Bank Enterprises. Our goal is to transform Far Bank into the leading outdoor company built around the fly fishing lifestyle. Based on Bainbridge Island in Washington, we are looking for excited, fun, outdoor loving candidates to be part of our Sage, RIO and Redington teams.

Participate in an environment that lives the following Core Values:

  • We provide exceptional products
  • We offer extraordinary customer service
  • We have a pride and passion for our work, industry and business
  • We live with integrity in all we do
  • We work hard, but we have fun
SUMMARY

The Warranty Supervisor will be the customer's advocate; working on their behalf to improve the quality of the warranty experience from contact though delivery.

DUTIES

CORE ACCOUNTABILITIES:
  • Customer Focus
  • Continuous Improvement in Processes
  • Effective Leadership in working with Warranty Team, managing KPI goals and department budgets
QUALIFICATIONS

JOB REQUIREMENTS

  • Customer Centric Position or Experience
  • Experience Implementing Lean Manufacturing, Six Sigma (Operational Excellence) or equivalent business improvement process strongly preferred
  • 3 years of hands-on experience as a leader in a manufacturing environment supervising 20+associates strongly desired
  • Specialized training related to managerial concept is encouraged
  • Knowledge of fishing industry is preferred
SKILLS

  • Skilled in MS Office with particular strength in Excel
  • Ability to interpret data and make data based business decisions
  • Strong analytical and Supervisory skills with the ability and assertiveness to help establish company policies and service levels
  • Excellent interpersonal and customer service skills
  • Excellent oral and written communication skills
  • Ability to work under pressure and aggressively and appropriately solve problems
  • Ability to define and document processes
  • High energy and a positive demeanor
CORE ACCOUNTABILITIES:
  • Customer Focus
  • Continuous Improvement in Processes
  • Effective Leadership in working with Warranty Team, managing KPI goals and department budgets

Far Bank Enterprises - 23 months ago - save job - copy to clipboard