Web Assistance Coordinator
Collette Vacations - Pawtucket, RI

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Job Description:
Don't wait to jumpstart your career! Seize this
opportunity to work for the company that Travel &
Leisure has recently awarded one of the best Tour
Operators on the planet. Collette Vacations sells over
150 guided tours to all 7 continents and has offices
around the globe. Our family owned company has a proven
track record of over 94 years of sales success and are
continuing to grow. As a matter of fact 2010 was our
best year ever!
Position Summary: Customer Service oriented & well
organized person that will handle customer calls
regarding the Online Loyalty Program and any web booking
related calls.

Essential Duties & Responsibilities:
  • Be the point person for the Touch Point calls that
come in with issues. Work with IT Dept when needed
regarding Loyalty program issues
  • Continue to assist callers with future phases of
Loyalty Program.
  • Handle all web questions for the call center.
  • Trouble shooting web issues & work with Web Dept to
handle customer/consumer questions.
  • Be able to make/modify bookings
  • Back up members of the Call Center Operations Team
(Group Travel Support & Rez Operations)
  • Back up to Group Operations Team, assisting with
creation of bookings, confirmation letters & shells.
  • Special Projects as assigned
Requisite Skills:
Education and/or Experience
  • Bachelors Degree preferred
  • Call Center Experience
Communication and Interpersonal Skills
  • Ability to handle customers in a professional manner
  • Problem solving & trouble shooting
  • Must be able to work as part of a team and with
other areas of the company
  • Good follow up & organizational skills
Technical Skills
  • Knowledge of basic computer systems (Microsoft
Office, Excel)
  • Ability to quickly learn & adapt to various
technical systems
Req. Code : 483
Division/Department : Customer Service