The Web Operations Specialist is responsible for providing outstanding web support and services to internal and external Business Wire users of the Web Services via email, phone, and fax. The specialist will work as a team member performing any and all functions necessary for the successful operation of the website.
Essential Duties and Responsibilities:
(Duties include the following - other duties may be assigned)
Post, maintain and modify content on businesswire.com
Plan, design, develop and maintain site design templates on websites hosted by Business Wire (using the Drupal open source content management system (CMS) and Vignette Application Portal.
Develop, maintain and enforce Business Wire site(s) style guide and other user interface standards.
Respond to Technical Support Requests via email, phone and fax in a timely manner
Assist internal and external clients with questions relating to website services
Document issues in incident tracking database
Act as escalation channel to development
Report bugs to development
Assist development with QA activities
Create and maintain knowledgebase documents
Create HTML documents as needed
Create scripts and programs to automate support activities
Document policies and procedures
Mentor other Support Specialists
Participate in on-call, weekend pager rotation for support duties
Other duties may be periodically assigned
Teamwork is essential. Support is provided 24/7 (weekends are done on-call) by a team of 6 operations specialists. Work is often transferred between shifts so the ability to communicate and work jointly with other team members on technical issues and assignments for round-the-clock service is required.
Excellent technical troubleshooting skills
Excellent written and verbal communication skills
Ability to explain technical information to non-technical users
Working knowledge of basic Web graphics/design (using PhotoShop or Fireworks to edit/create basic graphics)
Must be able to convert a site-design or .psd file into a Web page
Detailed knowledge and experience with webcasting applications
Experience with UNIX (Solaris) command line
Develop and execute test scripts
Outstanding ownership and follow through
Vignette (Epicentric) portal software
CGI (Perl, csh) coding
Working knowledge of programming in Java/JSP
Experience with using a large content-publishing system to develop/maintain extensive amounts of content, specifically with Drupal CMS or Vignette Portal Software
** Highly Desirable: Bilingual or Trilingual in German, French or Spanish in addition to fluent English.
Send a resume and cover letter to:
Via E-mail: WOS@businesswire.com ; subject: Web Operations Specialist
Business Wire - 16 months ago