Web Operations Specialist
Business Wire - San Francisco, CA

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The Web Operations Specialist is responsible for providing outstanding web support and services to internal and external Business Wire users of the Web Services via email, phone, and fax. The specialist will work as a team member performing any and all functions necessary for the successful operation of the website.

Essential Duties and Responsibilities:
(Duties include the following - other duties may be assigned)

Content Management

Post, maintain and modify content on businesswire.com

Plan, design, develop and maintain site design templates on websites hosted by Business Wire (using the Drupal open source content management system (CMS) and Vignette Application Portal.

Develop, maintain and enforce Business Wire site(s) style guide and other user interface standards.

Respond to Technical Support Requests via email, phone and fax in a timely manner

Assist internal and external clients with questions relating to website services

Diagnose problems

Document issues in incident tracking database

Act as escalation channel to development

Other Responsibilities

Report bugs to development

Assist development with QA activities

Create and maintain knowledgebase documents

Create HTML documents as needed

Create scripts and programs to automate support activities

Document policies and procedures

Mentor other Support Specialists

Participate in on-call, weekend pager rotation for support duties

Other duties may be periodically assigned

Teamwork is essential. Support is provided 24/7 (weekends are done on-call) by a team of 6 operations specialists. Work is often transferred between shifts so the ability to communicate and work jointly with other team members on technical issues and assignments for round-the-clock service is required.

Job Requirements:
Excellent technical troubleshooting skills

Excellent written and verbal communication skills

Ability to explain technical information to non-technical users

Demonstrate proficiency with XHTML, CSS, PHP, and JavaScript
Working knowledge of basic Web graphics/design (using PhotoShop or Fireworks to edit/create basic graphics)
Must be able to convert a site-design or .psd file into a Web page

Detailed knowledge and experience with webcasting applications

Experience with UNIX (Solaris) command line

Develop and execute test scripts

Outstanding ownership and follow through

Preferred Skills:

Vignette (Epicentric) portal software

CGI (Perl, csh) coding





Working knowledge of programming in Java/JSP
Experience with using a large content-publishing system to develop/maintain extensive amounts of content, specifically with Drupal CMS or Vignette Portal Software

** Highly Desirable: Bilingual or Trilingual in German, French or Spanish in addition to fluent English.

Send a resume and cover letter to:
Business Wire

Via E-mail: WOS@businesswire.com ; subject: Web Operations Specialist

Business Wire - 2 years ago - save job - copy to clipboard
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