Web Order Processor
Art Van Furniture - Warren, MI

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The web order processor works with customers through the entire ordering life cycle:

- Processing orders received via the website, email or telephone

- Scheduling deliveries or pick up for guest merchandise

- Following up with guest post-sales order issues

Specifically, this person will:

§ Process and manage customer orders placed on the website, e-mail and telephone; verify contact, address, merchandise and credit card information.

§ Determine and quote out-of-state delivery orders.

§ Schedule CPU, deliveries and out-of-state orders.

§ Follow-up and resolve guests’ post-sales order issues.

§ Handle pre-sale customer inquiries from email, phone and web change.

Additional responsibilities may include:

- Providing support to web programmers as needed

- Assisting internal customers with various computer related questions/problems

To quality for this position you must have:

- A high school diploma or GED

- A minimum 6 months Art Van experience (or equivalent), one year preferred working with the AS400 retail and inventory systems

- Additional customer service experience highly desired

- Good analytical, problem solving and verbal communication skills.

- Strong customer orientation with excellent interpersonal communication skills.

- Detailed oriented with excellent organizational skills.

- Ability to effectively prioritize and execute tasks in a high-pressure environment.

- Ability to work evenings, weekends, or holidays as scheduled.

About this company
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Art Van Furniture Inc. is the Midwest's largest furniture retailer and America's largest independent furniture retailer. The company...