Web Technical Support Specialist
Capital Communications FCU - Albany, NY

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DESCRIPTION

Discover what makes CAP COM Federal Credit Union a Best Place to Work in the Capital Region! At CAP COM we care about our members and it's our employees who make us great!

If you are looking to take your career to the next level and to be empowered in your work, then consider becoming a valued member our Web team as a Web Technical Support Specialist. In this role, you will support and make an impact on the strategic direction of our Web branch strategies and the Credit Union by providing high quality service in response to the needs of our members and business.

DUTIES

Key job responsibilities include:
  • Web Support:
o2nd level support for web-related support requests;
o1st level contact for Vendor/3rd party content issues, partnering with the IS department if the issue cannot be resolved;
oAssist in coordination of upgrades to Connect-24 and company Web sites including the related communications to members & staff;
oWork closely with content owners to develop clear project timelines and ensure timely completion of deliverables.
oWork with Web Director on site updates;
oProvide web statistics, reports & data requests as required;
  • Intranet administration;
  • Ensure delivery of highest quality services to end users;
  • Prepare progress reports to update management of project status and deviation from goals;
  • Evaluate new technology for applicability to Credit Union strategies;
  • Assist with other projects as assigned.
QUALIFICATIONS

MINIMUM QUALIFICATIONS
1.Associate's or Bachelor's degree in Information Science, Computer Science or related field.
2.One to three years web design experience.
3.Thorough knowledge of Web site graphic design and deployment.
4.Ability to operate in a rapidly changing, dynamic environment.

5.Proficiency in the following systems:
a.Adobe Photoshop
b.HTML/HTML5, CSS3, JavaScript, jQuery, and other markup languages as required.
6.Experience with ASP.NET and PHP is a plus!
7.Excellent oral, written and auditory communication skills.
8.Excellent interpersonal skills.
9.Strong problem resolution skills.

CAP COM Federal Credit Union is a professional and fun organization that offers a competitive compensation and benefits package including medical, dental, life insurance, flexible spending accounts, 401(k) with generous profit sharing/matching contributions, and tuition reimbursement.

If you meet the above qualifications and would like to be considered for this position, please send your resume with cover letter, & salary requirements to:

Online: jobscapcomfcu.org
By Mail: Human Resources
Capital Communications Federal Credit Union
18 Computer Drive East
Albany, NY 12205
By Fax: (518) 458-7718 Attn: Human Resources

We are proud to be an equal opportunity employer. M/F/D/V

Key job responsibilities include:
  • Web Support:
o2nd level support for web-related support requests;
o1st level contact for Vendor/3rd party content issues, partnering with the IS department if the issue cannot be resolved;
oAssist in coordination of upgrades to Connect-24 and company Web sites including the related communications to members & staff;
oWork closely with content owners to develop clear project timelines and ensure timely completion of deliverables.
oWork with Web Director on site updates;
oProvide web statistics, reports & data requests as required;
  • Intranet administration;
  • Ensure delivery of highest quality services to end users;
  • Prepare progress reports to update management of project status and deviation from goals;
  • Evaluate new technology for applicability to Credit Union strategies;
  • Assist with other projects as assigned.

Capital Communications FCU - 19 months ago - save job - block
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