Key Job Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
• Model and promote the mission, values and guiding principles of TSI through appropriate appearance, words and actions.
• Engage in opportunities that positively impact the member experience.
• Adhere to all operational excellence standards related to providing a welcoming club environment.
• Greet and acknowledge every member who enters and exits the club.
• Scan all member, guest and employee key tags, ensuring all vendors sign the logbook.
• Ask members/guests for photo ID if they don’t have their key tag.
• Be aware of all club issues, events or schedule changes and politely communicate them to members and ensure next shift is made aware of general status and all unresolved issues.
• Answer telephone on first ring in a friendly, professional way, using the standard greeting, answering all. questions efficiently and directly to appropriate person.
• Listen to member/guest’s requests without interrupting (If dealing with a complaint, apologize for the inconvenience and solve the problem, or request assistance from someone who can).
• Ensure the front desk is neat, with materials stored properly.
• Be able to locate the first aid kit/AED and staff members in the club who are AED/CPR certified.
• Immediately report any suspicious activities to a manager or call 911 in case of an emergency (be familiar with Code Orange).
• Proudly support the training of new welcome team members.
The Welcome Team Member (WT) position contributes to TSI’s success by providing a welcoming and safe environment for the members. As the “Ambassador of TSI’s Brand Experience,” the Welcome Team Member is required to operate using the three standards of operational excellence: Always Welcoming, Always Helpful and Always Accountable while ensuring the alignment of all TSI initiatives.
The Welcome Team Member position reports directly to the Assistant General Manager.
Town Sports International - 13 months ago
Town Sports International Holdings, Inc. (TSI Holdings) is an operator of fitness clubs in the northeast and Mid-Atlantic regions of the...