Windows Application Administrator at IPsoft
IPsoft Inc. - Englewood, NJ

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Job Description

The purpose of the Application Administrator within the BSS group is to maintain, monitor,

and manage a suite of business critical applications (3rd party and in-house developed)

within a fast paced support environment. The successful candidate will function as part

of a multi-discipline team with a decided focus on supporting the application software

within the Strategic Business Support Systems area. This team manages multiple complex

environments built around Microsoft Dot Net framework, IIS, SQL Server, Oracle and other

Microsoft product offerings. The successful incumbent will thrive on change but focus on the

operational stability of the supported platforms.

The application administrator will be responsible for participating as an individual contributor

in project teams, troubleshooting operational issues, providing technical solutions to

operational problems, new product implementation, implementing existing products and

services, and the overall upkeep and maintenance of designated areas of engineering.

Interfaces with vendors, engineering, and peer operations organizations. Acts in compliance

with industry and Company technical requirements, standards, policies, and procedures.

Provides technical leadership to junior Engineers and project teams. Has in-depth

experience, knowledge and skills in own discipline. Integrates knowledge of business and

functional priorities. Acts as a key contributor in a complex and crucial environment. May lead

teams or projects and shares expertise.

Job Functions

Drives issues through closure engaging all appropriate resources. Leads technical bridges

and provides troubleshooting direction. Provides guidance and recommended solutions to

complex technical issues.

Acts as an advocate for Engineering Operations procedures, policies, and processes.

Ensures projects are fully integrated into the operations environment including lifecycle

problem management from front line CARE through Engineering.

Creates data and metric systems to track operational workflows; maintains records of

results and feedback. Analyzes data and metrics, identifies problem areas, and provides

actionable insight to management.

Provides input to Engineering and vendors on defects and required enhancements. Attains

all relevant industry standard technical certifications.

Performs complex and routine maintenance tests for designated areas of engineering.

Identifies, isolates, and escalates issues to appropriate personnel. Ensures that all

maintenance is properly validated to minimize subscriber impact to (ideally) zero.

Contributes to design considerations for new products or architectural changes to

existing products. Assists with or leads efforts to build new application infrastructure,

coordinating efforts across teams.

Analyzes problems in design, configuration, data flow, and data state within a highly

complex multi-product provisioning system.

Serves as team lead on multiple projects, often spanning different engineering

disciplines within the organization.

Leads the integration of projects into operations including instrumentation, automation,

standardization, and methods/procedures.

Does not have any direct supervisory responsibilities. May direct workflow and act as a

technical lead.

Other duties and responsibilities as assigned.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends

if needed, variable schedule(s) as necessary.



Multiple years in operating within a service organization

Experience with Windows 2003/2008 Server

Experience with IIS

Experience with Relational Databases; Oracle and SQL Server preferred

5 years support/administration experience in a mix of the following technologies: Active

Server Pages (ASP, ASP.NET), HTML, JavaScript, XML, AJAX, Service-Oriented Architecture.

5 years combined development & support of complex high volume web based applications.

5 years of direct support experience with accountability for availability

5 years combined design and support/administration experience in Windows Server

platform used for web based applications

Solid understanding of IIS, ASP.NET application deployment and troubleshooting is required

Working knowledge of Active Directory administration.

5 years combined design and support/administration experience in Microsoft SQL Server


5 years of combined programming/scripting experience in any of the common languages

such as C++, C#, Java, Perl, Shell etc

Working knowledge of TCP/IP, HTTP and SSL protocols is required.


Bachelor's degree and at least five years experience providing technical support or

equivalent combination.

Apply today: Send resumes to

Additional Information

All your information will be kept confidential according to EEO guidelines.

About this company
IPsoft is an outsourced network and systems infrastructure support company dedicated to employing advanced technology to provide guaranteed...