Windows Engineer (2552)
dunnhumby - Cincinnati, OH

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dunnhumby is the leader in personalising the world's experience of retailers and brands. Analysing data from over 350 million people in 28 countries, we help companies put customers at the centre of every decision. We use our insight to improve customers' retail and brand experience to earn their lifetime loyalty.

Our work with some of the world's biggest retailers and brands has demonstrated that companies which deliver value to customers through personalisation become and stay their customers' first choice. This strategic approach to putting the customer first in business improves our clients' like-for-like sales and profit margins – or, put simply, grows measurable value.

Employing more than 1,900 people in 30 offices in Europe, Asia and the Americas, dunnhumby serves a prestigious list of companies including Tesco, Casino, The Kroger Co., Procter & Gamble, Shell, Coca-Cola and Mars. dunnhumby also includes the word of mouth marketing experts BzzAgent and price optimisation company KSS Retail.

Core Delivery is the shared services organisation of dunnhumby which serves and supports 7 dunnhumby businesses (markets) and over 20 retail installations globally. We create and operate standard and flexible technology platforms which support a suite of products delivering business solutions for our retail and manufacturer clients.

Core Delivery serves the markets who in turn serve our clients. Core Delivery must deliver value to the markets. Value is defined as our markets benefiting from a shared services function versus having to manage and create such capability on its own. As a result, each market should benefit from lower costs, collective thought and greater innovation.

Overall Purpose

To provide a quality technical support function to the global dunnhumby business whilst role modeling dunnhumby values and behaviors.

Key Responsibilities

·

Provide problem resolution for referred incidents from the

Service Desk

.

·

Ensure

SLA

targets are met at all times and collaboratively ensure team targets are met

·

Ensure all changes to Production systems are planned and approved in accordance with the Change Management process

·

Work with the Global Windows Support Team

to ensure all platform documentation is kept up to date at all times

·

Provide substantial input into the development of Windows processes, highlighting issues and providing recommendations for improvement

·

Display developing commercial acumen, showing interest in keeping the team running efficiently for the lowest cost

·

Nurture a happy, productive working atmosphere within the team, role model excellent personal standards and complete compliance with the dh code of conduct

·

Proactively monitor the IT support provided, looking for potential issues and highlighting them as appropriate

·

Work with the Service Management team to identify and resolve problems in the infrastructure to reduce the occurrence of incidents/faults

·

Assist in key IT and business projects; ensure that all projects are planned and implemented in line with standards and policies

·

Provide on-call support as part of the on-call rotation

Main Contacts

Technical Specialists (Database, Linux, Windows, Networks, Automation)

Support Specialists

UK

Operations Manager

US Operations Manager

Enterprise Architecture team

Service Management team

Security Operations Manager

Product Development team

All internal users

Personal Specification

Job Title

Windows Engineer

Department

TSC

Knowledge/Qualifications

Essential

·

Microsoft Windows Server 2003/2008 R2 knowledge

·

Management of AD user accounts, security groups, permissions, and structure

·

Microsoft DNS, WINS and DHCP setup and configuration

·

Windows file server setup and management

·

Advanced troubleshooting skills

Desirable

·

MCSE / MCITP certification

·

Active Directory Federation Services setup and administration

·

Microsoft Exchange 2007/2010 administration

·

Microsoft Clustering

·

VMware support and administration

·

Citrix XenApp, XenDesktop, XenServer knowledge

·

Windows PowerShell scripting

·

ITIL v3 Foundation Certification

·

Microsoft Certificate Authority Services management

Work Experience

Essential

·

3 or more years’ experience providing 2

nd

and/or 3

rd

line support in a fast paced environment

·

Participation and/or ownership of technology upgrade projects

Desirable

·

Interaction with other technology teams (networking, application development, security, database) to resolve complex technical and business issues

·

Experience implementing and managing all technologies mentioned in the knowledge/qualifications section

Behavioral Competencies

Essential

·

Excellent verbal and written communications skills and the ability to make decisions independently

·

Demonstrate mature skills in customer relations, organizational abilities, telephone etiquette building effective working relationships with other service/ support groups

·

Ability to prioritize multiple and concurrent tasks

·

Demonstrate the ability to solve problems and work to tight deadlines while under pressure

·

Demonstrate self-motivation and proactive approach to workload

Desirable

·

Demonstrate leadership by encouraging and developing team members to display excellent and professional approach to work

·

Excellent organizational and time management skills

Required Skills

About this company
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dunnhumby is the world’s leading customer science company. We analyse data and apply new insights from more than 400 million customers...