Summary - Posts all incoming and outgoing wire transfers daily without error. This has high volume and high dollar daily activity and must be performed accurately.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Processes incoming and outgoing wire transfers
Processes all queues within software including Office of Foreign Assets and Control (OFAC) suspects, Non-Sufficient Funds (NSF) and miscellaneous queues
Verifies that all wire transfers are in compliance with the Bank Security Act (BSA) and the Uniform Commercial Code (UCC4A) federal compliance regulations as they relate to wire transfers
Balances general ledger accounts, correcting mistakes made at the branch or other department
Receives wire agreements
Issues PINs and maintains current Customer PIN list to verify that only authorized individuals are calling in to the wire transfer room
Verifies that all employees verifying a wire are authorized on the current Employee PIN list, and are within their dollar limit authority
Monitors incoming and outgoing wires for suspicious activity
Reports any suspected suspicious activity to the Security Department
Responds to requests for prior wires from Security and through subpoena as well as research request from authorized personnel
Conducts FinCEN searches in all past wire transfers
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills –Strives to continuously build knowledge and skills; Shares expertise with others
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork –Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Business Acumen – Understands business implications of decisions
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to communicate effectively orally and in writing using the English language; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization
Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Accounting software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
No certification, licensure or registrations are needed to perform this job successfully
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to Use hands for fine motor activity such as using a computer mouse, feeling specific items, filing, typing, writing etc.; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Hancock Holding Company (Nasdaq: HBHC) is a multi-faceted financial services company with regional business headquarters and locations...