Responsibilities include assisting new and existing customers in the selection and purchase of products and services.
Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
Proactively follow-up with customer after the sale to guarantee product and customer satisfaction
Effectively process customer bill payments
Effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities
Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades
Required Skills
Aptitude to learn communication products and services
Ability to work independently without close supervision
Self-motivation to achieve targets needed to attain monthly goals
Strong communication skills
Ability to provide high levels of customer service and interact positively with customers to offer sales solutions for communication needs
Ability to reconcile/balance cash registers
Good decision-making skills
Flexibility with work hours and willingness to work weekends as required
Continued employment for this position is contingent upon successful completion of the Alltel training process, which includes the New Hire Training Assessment.
Required Experience
High school diploma or equivalent. College degree preferred with an emphasis in Sales or Marketing. 6 months – 1 year of retail sales, customer service or telecommunications experience.
