Wireless Consultant
Alltel - Mount Vernon, IL

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Responsibilities include assisting new and existing customers in the selection and purchase of products and services.

  • Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
  • Proactively follow-up with customer after the sale to guarantee product and customer satisfaction
  • Effectively process customer bill payments
  • Effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities
  • Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades
Required Skills

  • Aptitude to learn communication products and services
  • Ability to work independently without close supervision
  • Self-motivation to achieve targets needed to attain monthly goals
  • Strong communication skills
  • Ability to provide high levels of customer service and interact positively with customers to offer sales solutions for communication needs
  • Ability to reconcile/balance cash registers
  • Good decision-making skills
  • Flexibility with work hours and willingness to work weekends as required
Continued employment for this position is contingent upon successful completion of the Alltel training process, which includes the New Hire Training Assessment.

Required Experience

High school diploma or equivalent. College degree preferred with an emphasis in Sales or Marketing. 6 months – 1 year of retail sales, customer service or telecommunications experience.

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About this company
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Alltel is a customer-focused communications company with more than 15 million customers in 36 states and nearly $10 billion in annual...