Wireless Consultant
Alltel 344 reviews - Newark, OH

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General Summary:
Responsibilities include assisting new and existing customers in the selection and purchase of products and services.

Essential Job Duties and Expectations:
Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer

Proactively follow-up with customer after the sale to guarantee product and customer satisfaction

Effectively process customer bill payments

Effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities

Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades

Achieve monthly sales quotas

Attend training and indoor/outdoor sales events as necessary

Required Skills

Aptitude to learn communication products and services

Ability to work independently without close supervision

Self-motivation to achieve targets needed to attain monthly goals

Strong communication skills

Ability to provide high levels of customer service and interact positively with customers to offer sales solutions for communication needs

Ability to reconcile/balance cash registers

Good decision-making skills

Valid driver’s license

Flexibility with work hours and willingness to work weekends as required

Continued employment for this position is contingent upon successful completion of the Alltel training process, which includes the New Hire Training Assessment.

Required Experience

Minimum Requirements

High school diploma or equivalent. College degree preferred with an emphasis in Sales or Marketing. 6 months – 1 year of retail sales, customer service or telecommunications experience.

Desired Qualifications:
1+ years of wireless communication experience in sales and customer service desired

Bilingual (Spanish/English) skills a plus

About this company
344 reviews
Alltel is a customer-focused communications company with more than 15 million customers in 36 states and nearly $10 billion in annual...