Wireless Orders Fulfillment Specialist
One Source Communications - Greenville, NC

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Our Mission To honor God as servant leaders through excellence in relationships with our clients, vendors, community and each other If anyone wants to be first, they must be the very last, and servant of all. Mark 9:35 Our Ideal Wireless Orders Fulfillment Specialist Lives into our corporate values Extremely responsive to client requests Understands and provides 'extra mile' service and WOWfactor Models highest level of professionalism with clients, vendorsand coworkers Tactfully resolves client complaints or concerns to client satisfactionEnjoys making things happen behind the scenesProactively seeks to meet client needs Communicates order status updates quickly and clearly Paysclose attentionto details and accuracy Empathizes with the urgency of our client's business needs Takes personal responsibility for delivering on promises The Basic Summary Wireless Orders Fulfillment Specialists are responsible for providing One Source wireless clients with outstanding service. Fulfillment Specialists are also responsible for fulfilling client requests via phone, email and web. Additionally, Fulfillment Specialists are responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set an example for others to follow.

Specific Responsibilities Provide a consistent level of outstanding, “Concierge” level service to clients. Use proper telephone / electronic communication etiquette. Be patient, courteous, clear and concise in all forms of communication. Assist clients with insurance claims on equipment as necessary.

Fulfill client phone, email and web orders and requests Develop ability to navigate, utilize and maintain all pertinent internal databases to ensure the timely and accurate support and invoicing of Wireless clients. Maintain up-to-date product and service provider knowledge. Know general industry trends as well as current vendor promotions and terms of service. Learn about relevant new technology in the wireless industry.

Maintain a positive attitude. Serve every client in a way that you would want to be served. Assist or fill in for other associates as necessary. Manage work time responsibly and efficiently.

Seek to serve other team members when all individual responsibilities are caught up. Qualifications Bachelor's degree preferred Customer service and/or Wireless industry experience strongly preferred Ability to read and interpret invoices, contracts and other detailed documents Microsoft Office Proficiency and general aptitude for learning about technology Benefits Our Competitive Compensation Package Includes: 100% Company-Paid Health Insurance Generous Paid Time Off (PTO) Life Insurance Long Term Disability Insurance 401K Matching Retirement Program Company-Subsidized Gym Membership Program Corporate Chaplain Services Family-Like Work Environment Take The Next Step Click below to apply for this position through the One Source Communications Website. About One Source Communications We are a leader in providing managed communication services for business.Our clients range from sole proprietor businesses to large enterprises with thousands of locations.We offer our clients a relationship experience that is tailored to meet their specific needs from service to billing to ongoing contract management. Our management service allows our clients to take advantage of the best pricing and communications products from multiple carriers and vendors and receive one accurate, consolidated communications invoice for all services.We also provide in-house support specialists for all client communication services.Our motto is: One Number to Call and One Bill to Pay for all business communications services.

We are experiencing rapid growth, and yet we are committed to maintaining a culture that is like a family and remaining true to our mission - To honor God as servant leaders through excellence in relationships with our clients, vendors, community and each other.Our headquarters is ideally located in eastern North Carolina and is within driving distance of beaches, mountains and major metropolitan centers. Keywords One Source Communications, OSC, OSTCM, OSTCM.com, B2B, Business Accounts, Business Representative, Wireless Consultant, Wireless Advisor, Account Rep, Account Representative, Customer Service, Client Services, Wireless, Cellular, Mobile, Mobile Services, Wireless Services, Cell Phones, Smart Phones, Smart Devices, Smart Device, Telecommunications, Telecom, Communications, Friendly, Outgoing, Relationship Oriented, Detail Oriented, Greenville NC, Eastern NC, Pitt County, Business to Business, Account Maintenance, Entry Level, winning team, East Carolina University, ECU, Account Manager, Account Rep, Account Representative, Account Exec, Account Executive, Major Account Executive, Account Management, Client Representative, Account Liaison, Customer Liaison, Client Liaison, Tech Jobs, Technology Industry, Communications Management, Communications Services, Communications Consultant, Client Consultant, Account Consultant, Washington, Williamston, Wilson, Rocky Mount, New Bern, Tarboro, Kinston, Snow Hill, NC, North Carolina, Consultative Services, Telecom Expense Management, Telcom Expense Management, Mobile Device Management, MDM, Wireless Device Management, WDMCustomer Service, Client Services, Wireless, Cellular, Mobile, Mobile Services, Wireless Services, Cell Phones, Smart Phones, Smart Devices, Smart Device, Telecommunications, Telecom, Telcom, Wireline Services, Wireline, ILEC, CLEC, Data Services, Communications, Friendly, Outgoing, Relationship Oriented, Detail Oriented, Greenville NC, Eastern NC, Pitt County, Business to Business, Account Maintenance, Entry Level, winning team, East Carolina University, ECU, Account Manager, Account Rep, Account Representative, Account Exec, Account Executive, Major Account Executive, Account Management, Client Representative, Account Liaison, Customer Liaison, Client Liaison, Tech Jobs, Technology Industry, Communications Management, Communications Services, Communications Consultant, Client Consultant, Account Consultant, Washington, Williamston, Wilson, Rocky Mount, New Bern, Tarboro, Kinston, Snow Hill, NC, North Carolina, Consultative Services, Telecom Expense Management, Telcom Expense Management, Mobile Device Management, MDM, Wireless Device Management, WDM, Total Communications Management, TCM, TEM

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