Wireless Retail Store Manager
Wireless Retail Store Manager - Rockford, IL

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Wireless Lifestyle is proud to be the nations LARGEST Preferred Partner of Sprint. With 135+ locations in KS, MO, IL, CA, OR and ID, Wireless Lifestyle is a place for GROWTH and OPPORTUNITY for those who are driven to win! What were looking for: We are looking for Retail Store Managers that strive to be sales leaders and are passionate about providing stellar customer service in a fast paced environment. - Sales Managers that can commit to our Mission Statement To provide the best customer experience in the wireless industry'- Sales Managers that share our Core Values Integrity – Customer Focus – Exceeding Expectations – Growth – Respect – Optimism - Sales Managers that want to WIN!! To learn more about Wireless Lifestyle, click here: http://wlintranet.com/videos/recruiting ESSENTIAL FUNCTIONS: The Retail Store Manager is responsible for total leadership and management of a retail store location. The position directs daily activities of store operations to grow revenue, drive standards of excellence and maintain established processes to ensure outstanding customer service. Recruitment, retention and constant development of the sales team and the Assistant Manager are critical responsibilities of this role. The RSM will lead the sales team to success and motivate the group to learn, grow, and build exciting careers. They will get to know their team members – their strengths and weaknesses, aspirations and goals, background and experience – and use that knowledge to help them succeed. The Retail Store Manager will perform a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities and completing human resources responsibilities. Our RSMs are expected to spend the majority of business hours on the sales floor greeting customers, coaching employees and running the business where it matters most – close to the customer. DUTIES AND RESPONSIBILITIES: · Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory. · Establish and exceed organizational performance and individual performance goals.· Complete duties and provide leadership designed to deliver high levels of service tocustomers within the framework of established company policies.· Recruit and hire outstanding talent for the organization.· Create a positive work environment. · Motivate, lead and train a winning sales team. · Coach and develop Sales Associates and Assistant Store Managers.· Provide answers to customer inquiries concerning billing processes, roaming, service upgrades and other general service related issues.· Assist and support store associates in all aspects of sales and customer service. · Must troubleshoot, diagnose, repair and process transactions for Service & Repair customers. Some locations may require ASC certification. · Responsible to assist customers with Tech transactions.
KNOWLEDGE AND SKILLS: · Excellent written and verbal communications skills required.· Ability to lead, motivate, communicate, and generally interact with people in a positive way.· Strong organizational skills required.· Ability to analyze results, make good decisions, and take responsibility.· Working knowledge of wireless communication preferred.· Working knowledge of PC Windows applications (Excel and Word) required.· Bilingual in Spanish and English a plus What you'll get: - A competitive base pay and commission structure - Product and Sales training designed to help you be successful - Paid vacation and sick time- Health Insurance - 401K retirement plan with a company match - Holiday Pay - Discounted Sprint phone service - Great advancement opportunities

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