Word Processor III
HealthCare Resolution Services - San Antonio, TX

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Description/Job Summary

Primary Function : This is a non-personal services contract to provide support services including clerical, secretarial, logistical, and administrative services to Brooke Army Medical Center (BAMC), Camp Bullis United States Army Health Clinic (USAHC),
the McWethy Troop Medical Clinic (TMC) and the Fort Sam Houston Primary Care Clinic (PCC) . The Government shall not exercise any supervision or control over the contract service providers (CSPs) performing the services herein. Such CSPs shall be accountable
solely to the contractor who, in turn, is responsible to the Government.


Essential Job Functions: The contractor shall provide qualified personnel, services, materials, equipment and supplies except for those items furnished by the Government as listed in the performance work statement (PWS) necessary to perform administrative
services to support BAMC, the Camp Bullis USAHC, McWethy TMC and the Fort Sam Houston PCC. The Contractor shall provide qualified personnel to meet all requirements of the contract.
Contract Service Providers (CSPs) shall perform tasks as cited in this PWS. Personnel performing under this contract shall remain employees of the Contractor and shall not be considered employees of the Government. The Contracting
Officer (KO) may require the Contractor to remove from the job site any CSPs for reasons of misconduct, security, or suspected to be under the influence of alcohol, drugs or any other incapacitating agent.
CSPs will be subject to dismissal from the premises when the KO determines such action is in the best interest of the Government. Removal from the job site, or dismissal from the premises, shall not relieve the Contractor of the requirement
to provide sufficient personnel to perform the services as required by this PWS.
CSPs shall maintain a clean, neat and professional appearance while on duty. Contractor personnel will not wear clothing made of see through material, cutoffs, tank tops, or clothing that displays offensive slogans or pictures. Contractor personnel
will not wear athletic or athletic styled clothing (e.g. jogging suits, sweat suits). Hospital scrubs are not authorized for wear unless CPS is working in a clinical area and their wear is approved by the government supervisor. The removal from the job site
or dismissal of contract personnel from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this Performance Work Statement.

Listening to physicians’ recorded verbal notes and correctly transcribing notes onto computer resources for appropriate use, filing and long-term storage.
Initiating and building discharge summaries through dissection of the record and identifying and extracting diagnoses, procedures, imagery, blood products, lines, consultations, etc. Assessing patient Transfer-In documents to incorporate of pertinent designated
data. Assembling and reviewing record for completion, to include completion of clinical record coversheet.
Transcribing dictated operative reports using dictation equipment and software. Accessing patient medical record for extraction of operative medical data and transcribing on to appropriate form. Advising physician/provider when report is ready for review
and signature. Copying completed record made and kept for reference by unit medical and research staff.
Administering patient clinical 2-part records, to include filing, transcription of physicians’ orders, maintenance of records and reports. Interacting/interfacing with physicians and other healthcare providers, rehab, case managers, coders and PAD personnel
to ensure accuracy of the records.
Ensuring that medical records are in compliance with The Joint Commission and American Burn Association standards. Preparing medical records for inspection during survey visits and long-term storage.
Assisting Burn Program Manager in identifying, retrieving, screening, and labeling of records based on specified criteria for certification review. Initiating special actions involving medical records and Medical Evaluation Boards (MEB) for the ISR patients.
Collecting and adding all diagnoses and procedures from every readmission onto
required forms in the designated format. Preparing and condensing a medical biography of each active duty patient including patients participating in Operation Mend, a collaborative effort with the UCLA Medical Center.
Performing duties of Burn Center and Clinical Division Administrative Assistant during temporary absences of the incumbent.

Preferred Education

Education : High School diploma or GED


Knowledge and Abilities : Minimum Contract Service Personnel Qualifications. The following basic qualifications are required of personnel performing under this contract and are further supplemented and/or
defined by the specific tasks outlined in this PWS. All personnel employed by the Contractor to perform under this contract shall as a minimum be able to read, write, comprehend, and speak fluent English, be computer literate and possess knowledge of medical
terminology. The Contractor shall ensure CSPs employed to perform under this contract obtain and retain on active status any required certification or licensure as cited in the contract. Contract employees must have demonstrable experience, education, and
training for perform the duties of the position. The contractor will provide, prior to the start of services, evidence of any experience, education, or training, this information may be in the form of a resume.

Specific Contract Service Personnel Qualifications.
The following advanced qualifications are required of Administrative Assistant Support Services, Medical Clerk Support Services ,Word Processing Support Services:

(1) Being a qualified typist (45 wpm).

(2) Operating a variety of computer software packages (Microsoft Office, Word, Excel, and PowerPoint) to include military specific computer programs (CHCS, AHLTA, MCSC MHS ACCESS TO TIPS ON LINE, WEB-AEFSS, DMHRSI, DTS, and ESSENTRIS).

(3) Operating basic office equipment i.e. photocopier, facsimile machine, multi-line phone, voice systems and pager systems, mailing machines.

(4) Possessing knowledge of basic medical terminology.