Workday Engagement Manager
Appirio - United States

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Appirio is a cloud solution provider that offers technology-enabled professional services supported by a team of 700 cloud experts and CloudSpokes, a 85,000 person-strong global cloud developer community. Appirio's expertise and innovative brokerage technology have been recognized by organizations such as AlwaysOn, Bloomberg BusinessWeek, InformationWeek, Gartner and IDC, and the company has been named a “Best Place to Work in the Bay Area” two years in a row.

Since the company was founded in 2006, Appirio has helped more than 500 enterprises implement, build and manage mission critical cloud solutions using salesforce.com, Google, Workday and Amazon. This includes organizations like the City of Los Angeles, Dunkin Brands, Flextronics, Japan Post Network, Motorola, Qualcomm, RehabCare, Starbucks and VMware. Appirio has offices in the U.S. and Japan, and is backed by Sequoia Capital and GGV Capital.

Cloud computing is changing the face of IT and the way businesses are run. Appirio is at the heart of this revolution. We offer employees the opportunity to work with industry pioneers, the latest in technology, and some of the most innovative customers in the world.

Candidate Profile

Proven relationship manager with experience growing and developing strong, trusted-adviser relationship with customers

Confident and thoughtful personality with the ability to adapt styles to multiple types of clients

Superior time management and prioritization skills with the proven ability to multi-task with the management of 2 to 4 client relationships at any given time

Technical acumen to support teams and to advise clients in a technical environment

Driven by customer success with a team player attitude

Strong knowledge and understanding of the SaaS eco-system

Client Relationship Management

Develop and maintain long term, trusted relationships with our clients

Escalate relationships within client to C-level executives

Broaden relationships within client to include multiple business and technology areas

Establish and drive project and customer based Steering Committees

Ensure long term client satisfaction and referencability

Project scoping and estimating

Craft creative solutions to client business and technology problem

Work side by side with the sales team to develop level of effort estimate for client projects

Oversight and guidance of day to day project delivery teams

Work with Services Operations team to determine optimal project staffing

With the Project Manager, develop high level project plans and milestones

Ensure project team utilizes best practices and methodologies

Maintain overall responsibility for scope and budget of projects, including the development and processing of change orders

Coordinate with Delivery Managers, providing feedback on project team

Financials

Ensuring projects within client portfolio achieve targeted profitability

Accurately forecast revenues for assigned client group

Manage individual and group utilization targets

Requirements

BA/BS or equivalent; MBA is a plus

6-10 years experience working for a solutions consulting organization in a project or program leadership role

4+ years managing C-level client relationships

Proven track record of successful solutions-oriented services program management; proven in multi-million dollar, multi-year programs

Candidates with prior experience in Workday, HCM, or SaaS are highly desirable

Located in the US and ability to travel up to 60%

Appirio - 17 months ago - save job - copy to clipboard