Workforce Management Coordinator
Devcon Security - Orem, UT

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Devcon Security, a leader in residential and commercial security systems, has an immediate opening for an entry level Workforce Management Coordinator – Intra-Day Staffing and Forecasting at our Regional Corporate Headquarters in Lindon, Utah. Devcon Security has recently partnered with Orem-based Pinnacle Security which will help provide improved services to our customers and employees.

Devcon Security is an electronic security company which sells, installs, services and monitors security systems in the residential and commercial markets. We allow our customers to “Live Confidently” and feel safe in their home and business environment.

This position helps ensure the daily service level goals of the call center are achieved. This is done through accurate forecasting, agent scheduling, monitoring agent adherence, real time queue management and shrinkage management. This position provides reporting and analysis of call volume trends and agent productivity.

Skills required: Strong communication, analytical and troubleshooting skills. Self-starter who can work independently and in a team environment. Proficient in excel and entry level SQL/Sybase experience preferred. Previous Workforce Management experience preferred. Must be available to work evenings and weekends. Salary DOE.

We have a compensation and benefits package that inspires loyalty in superior professionals. A rewarding career awaits you! Please apply on our website at www.devconsecurity.com . EOE Only those selected to interview will be contacted.

Devcon Security - 2 years ago - save job - block