This is an advanced level class that is responsible for design, development, implementation, monitoring, and evaluation of outcomes of educational, social service, employment support, and other programs and services intended to assist the Commission’s rental assistance and public housing clients in achieving economic self-sufficiency. Incumbents are assigned responsibility for programs or key programmatic or functional areas and are expected to provide leadership, organizational skills, and oversight to ensure planned program and client outcomes are achieved. Incumbents are accountable for detailed design and formation of collaborations with other public and private agencies to secure implementation of client programs. This class is responsible for coordinating contractor service delivery, managing grants, and participating in the conceptualization of a range of new programs and services.
Examples of Essential Job Functions:
- Performs counseling and case management functions for assigned client groups; reviews and evaluates client personal and vocational skills and readiness and works with clients to develop multi-year individual development plans; maintains and documents client case files.
- On a one-on-one basis or in a group setting, instructs in job seeking, application process, resume writing, interview preparation and job retention skills and attitudes; assists clients in developing individual training plans that will fit their specific needs and skills to update or retrain for the current labor market.
- Monitors action plans and meets periodically with clients to assess progress and identify support needed, including transportation and child care, to aid clients in pursuing interim targets as planned.
- Conducts outreach on behalf of clients and coordinates the delivery of support services to clients through community resources; identifies community resources for monolingual clients with expertise in addressing their unique development needs in a culturally sensitive manner.
- Participates in the conceptual design and performs detailed program design, development, coordination, monitoring, and evaluation of assigned self-sufficiency, upward mobility, educational, diversionary, and/or preventative programs for the Commission’s rental assistance and public housing clients (e.g., financial literacy and budget management, asset building, homeownership, Youth Financial Fitness, career planning, Individual Development Accounts, etc.)
- Meets with representatives of other public, private, and social service organizations to design and develop collaborative approaches to program and service delivery; develops and negotiates agreements and contracts with public and private agencies for specific functions or program phases, including basic and vocational education, instructors, and job shadowing.
- Monitors implementation and evaluates programs and services for adherence with contract terms and achievement of planned program/client outcomes; approves invoices for payment and monitors overall budget conformance; prepares required reports to funding sources.
- Maintains relationships and interacts regularly with service delivery partners, other interested and involved organizations, community representatives, clients, and others to promptly identify and resolve problems that could undermine program effectiveness.
- Selects, monitors, coordinates, and evaluates the services provided by contractors, vendors, student interns, and other volunteers; identifies and resolves problems with service/program delivery or participant dynamics/behavior; ensures fulfillment of contract obligations.
- Trains, conducts capacity building activities, and works with resident councils in designing and scheduling special programs and activities.
- Arranges for special assessments to assist clients in addressing serious personal, financial, employment, and/or family issues; performs crisis intervention, management, and referral services.
- Assists clients in the development of resident micro businesses; advises and provides referrals for business planning assistance; monitors for Section 3 business compliance.
- Analyzes requests for funding proposals for new or continuing programs; participates in conceptual design and performs detailed program design and development for presentations in grant proposals to be submitted by the Commission.
- Develops or assists with the formation of grant collaborations with other governmental and community agencies vital to program success; coordinates obtaining commitments of in-kind and matching funds.
- Coordinates gathering of data and preparation of supporting documents; writes or coordinates and participates in writing proposals and producing grant application documents; drafts reports to the Commission requesting application approval.
- Designs and develops specialized training and skills development programs, including pre-apprenticeships and training for non-traditional occupations, in collaboration with other public, private, and/or community agencies; determines program scope with program delivery partners; drafts course content and develops curricula.
- Develops marketing plans to attract client participants; monitors implementation and evaluates program results; convenes, maintains, and supervises program advisory boards; writes and edits newsletters, outreach and marketing materials, community newspapers, reports, abstracts and other materials.
- Establishes and maintains collaborative relationships with other housing agencies, program sponsors, schools, businesses, community organizations, and other public agencies to establish community outreach strategies and monitor program results; interacts with and builds positive working relationships with landlords and clients participating in community development and outreach programs.
- Maintains statistical and informational records and files; drafts required funding source reports in accordance with contractual requirements; prepares regular and periodic activity, work status, statistical and productivity reports.
- Performs other duties as assigned.
- Theory, principles and practices of social service and educational counseling, case management, and crisis intervention.
- Ethical and legal obligations regarding confidentiality, child and adult protective issues.
- The community, its resources and dynamics applicable to the delivery of Commission programs in assigned areas of responsibility.
- Dispute resolution and mediation methods and techniques.
- Grant writing methods, practices, and techniques.
- Principles and practices of public administration, including budgeting, purchasing and contracting, and the maintenance of public records.
- Demographics and social service, educational, and other supportive needs of populations served by Commission resident development services programs.
- Theory, principles, and practices for the design, implementation, and evaluation of adult education and motivation and individual/family supportive services programs.
- Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility (i.e., self-sufficiency and supportive services programs).
- Practices and techniques in building community collaboratives.
- Principles and practices of social service and educational counseling and case management.
- Administrative research and analysis methods and techniques.
- Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.
- Record-keeping principles and procedures.
- Modern office practices, methods, and computer equipment and applications related to the work.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Techniques for effectively representing the Commission in contacts with other agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.
- Forge, nurture, and maintain first-time, innovative, and multi-disciplinary partnerships with governmental, educational, and community organizations to design and deliver programs.
- Handle client interactions with courtesy, tact, and sensitivity to the issues involved.
- Define issues, collect data, evaluate alternatives, and develop sound conclusions and recommendations.
- Represent the Commission effectively in making presentations and conducting meetings with clients and community/public organizations.
- Deal effectively with a culturally and ethnically highly diverse client and customer group.
- Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
- Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
- Interpret, explain, and ensure compliance with Commission policies and procedures, complex laws, codes, regulations, and ordinances governing the administration of client economic self-sufficiency and supportive services programs in assigned areas of responsibility
- Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting tenant relations.
- Maintain accurate files and records.
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
- Operate modern office equipment including computer equipment and specialized software applications programs.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education and Experience:
Equivalent to graduation from an accredited four-year college or university with major coursework in social work, planning, or a closely related field and four (4) years of progressively responsible experience in developing and implementing client self-sufficiency, upward mobility, educational programs.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.