Workstation Support Services Manager
BlueCross BlueShield of South Carolina - Nashville, TN

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Provides oversight of information systems activities.
  • Provides input to policy-level direction regarding standards and budget constraints.
  • Makes decisions on personnel actions (hiring, terminations, promotions, etc.).
  • Prepares activity and progress reports regarding information systems operations.
  • Provides management of Workstation Support Services at the Nashville location as well as remote Medicare subsidiary offices.
  • Provides the opportunity to make a significant contribution to the success and productivity of customers in the Medicare business units.
  • Manages WSS personnel at customer sites with a focus on extraordinary customer service and outstanding results.
  • This position will be located in Nashville, TN.

  • Required Education
    • Bachelor's degree in Business Administration, Computer Science, Information Technology or other job-related degree.
    • Or four years of job-related work experience.
    • Or four years combined job-related education and experience.

    Required Work Experience

    • Seven years of related IT experience.
    • Prior team lead, supervisor or management experience or equivalent military experience in grade E5 or above.
    • Extensive backgound in workstation support.
    • Strong technical knowledge of desktop and associated technology.
    • Experience managing technical resources, planning and resource allocation.
    • Experience with budget management.

    Required Skills and Abilities

    • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
    • Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment.
    • Strong technical knowledge base in related area.
    • Demonstrated analytical and decision-making skills.
    • Excellent and effective communication, customer service and time management skills.
    • Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.
    • Excellent interpersonal, customer service, time management, project management and oral/written communication skills.
    • Strong management skills, including people, budget and service-level management.
    • Knowledge of workstation Windows networking, Active Directory and IP networking.

    BlueCross BlueShield of South Carolina - 4 months ago - save job - block
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