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The Xerox Account Manager is a full-time position who expands and retains customer base through account visits, competitive system identification, application selling, account qualification, and equipment demonstrations and training, while assisting the sales force to help maximize productivity.
Qualifies accounts for document applications
Provides feedback to sales representative.
Demonstrates empathy and understanding of customer concerns.
Strategizes with sales and service on account situation and action plan; Generates sales leads
Schedules/plans aggressive timetable for remedy.
Documents actions taken; serves a liaison between customer, sales and service.
Plans and time-activates follow up to ensure customer satisfaction
Generates sales leads
Increases output volume in existing accounts
Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
Excellent communication (oral, written and presentation skills)
Personal drive and internal motivation toward high achievement
Ability to work collaboratively and effectively in a team-oriented environment
Ability to influence, negotiate and gain commitment at all organizational levels
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offer help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention.
BS/BA/AA degree in business or other related field
Previous customer service experience
Compensation and Benefits Package to include:
Very competitive salary
Medical, dental and vision insurance plan options available with 30 days of hire.
Short/Long term disability plan options
401k retirement plan options
401K matching programs
Opportunity to qualify for annual Presidents Club trips to locations like Cabo San Lucas, Puerto Vallarta, Palm Springs, and Hawaii.
MRC Smart Technology Solutions is one of California's leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. Learn more at www.mrc360.com
MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including:
National Innovative Customer Retention Award (imageSource Magazine), 2009
National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years
Fastest Growing Companies (SDBJ), 2006, 2007 & 2009
Platinum Reseller Award (Xerox), 2006-2008
Most Admired CEO Award (SDBJ), 2009
This employment is offered by MRC, Smart Technology Solutions, A Xerox Company. MRC is an equal opportunity employer.