Xerox Collections Specialist
MRC a Xerox Company - San Diego, CA

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The MRC Accounts Receivable and Collections Representative is a full-time accounts receivable professional who is responsible for collecting the outstanding invoices of MRC customers in an efficient and professional manner.

Major Responsibilities

Customer Service

• Assist customers in all capacities whenever necessary

• Answer customer billing questions as well as field customers to the correct departments

Accounts Receivable

• Release supply orders based on credit worthiness of customers and availability of goods

• Assist in Bank Deposit and Cash Application in eautomate

• Process all Credit Card Transactions submitted for payment

• Analyze customer credit holds on Service requests

• Maintain all Credit Memos

• Maintain all RMA’s


• Make at least 40 outgoing calls a day

• Review and Manage aging on a daily basis

• Resolve Sister Company A/R discrepancies

• Analyze disputes - discuss with appropriate manager

• Gather and send pertinent information to customer as required

• Write letters of explanation as required

• Collection Agency

o Make determination of when to submit customer to collections

o Gather and send information, i.e. Demand Letter to Customer

o Prepare copies of invoices, collection notes and adjustment for write off approval

o Monitor progress of agency’s collection efforts

• Contact customer and follow through with NSF checks

• Notify Contracts department, Lease administrator, Sales department and Payroll of unpaid equipment deals on the aging


Basic Qualifications

• Excellent keyboard skills are required

• Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)

• Excellent verbal and interpersonal skills

• Personal drive and internal motivation toward high achievement

• Ability to work collaboratively and effectively in a team-oriented


Desired Qualifications

• BS/BA/AA degree in business or other related field

• 1-3 years of collections and/or accounting experience

• Previous customer service experience

About this company
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MRC Overview: We are one of California's leading technology and services companies specializing in document workflow solutions, software...