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The IT Help Desk Technician is responsible for fielding end user IT trouble tickets, involving multiple software and hardware issues. This person will be responsible for ensuring the health of our end users IT assets and their consistent availability and uptime. This is a strong customer service/technical position that requires an individual with patience yet a steadfast approach to solving problems.
Compensation and Benefits Package to include:
Medical, dental and vision insurance plan options available with 30 days of hire.
Short/Long term disability plan options
401k retirement plan options
401K matching programs
Fielding/Closing internal IT Help Desk tickets
Windows PC troubleshooting
Network printer installation
Software troubleshooting and configuration
General network troubleshooting
ShoreTel Phone System troubleshooting
Setup new PCs for new employees
Active directory user management
Group policy administration
Video conferencing troubleshooting
Various other IT specific tasks
Strong IT background
Strong Network & PC/Mac knowledge
Software applications support
Windows desktop/server and Mac operating systems
Strong customer service skills
Ability to work in a fast paced environment.
Excellent communication skills, including listening and questioning.
Detail oriented Strong organizational skills
Exceptional critical thinking skills to assist in problem solving.
Ability to multi-task.
Ability to work independently as well as to meet deadlines.
Strong skills in Microsoft Office. (Excel, Word, Access, etc
) Adobe Applications, Windows XP 7.
BS/BA/AA degree in business or other related field.
Certifications: MCSE, Network +, A+
Experience in technical support.
Knowledge in OMD, MWA, Shortel.
Windows server is a plus.
Basic knowledge of AD, DNS, DHCP
We are one of California's leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader. MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including:
National Innovative Customer Retention Award (imageSource Magazine), 2009
National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years
Fastest Growing Companies (SDBJ), 2006, 2007 & 2009
Platinum Reseller Award (Xerox), 2006-2008
Most Admired CEO Award (SDBJ), 2009
MRC a Xerox Company - 17 months ago
We are one of California's leading technology and services companies specializing in document workflow solutions, software...