Xerox Technical Helpdesk Representative
MRC a Xerox Company - San Diego, CA

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Position Overview:
The Xerox Technical Helpdesk representative is a full-time position who is responsible for providing immediate technical support and service via phone to customers experiencing equipment issues or having network questions related to MRC office technology equipment including printers, scanners, and software solutions.

Training:
For entry-level candidates, we provide start-up training programs. We provide an excellent opportunity to launch your career. We offer solid coaching, and individual mentoring designed to provide the very best opportunity to succeed.

Compensation and Benefits Package to include: •
Medical, dental and vision insurance plan options available with 30 days of hire. •
Short/Long term disability plan options •
401k retirement plan options •
401K matching programs

Major Responsibilities: •
Provide first-level contact and problem resolution for customers with hardware, software and applications problems. •
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling the support cases. •
Perform to the level of all expected benchmarks (response times, issue resolutions, etc.) •
Provide accurate and timely logging of problems and resolution for problems in the OMD, and MWA database. •
Act as a liaison between customers and external support staff to assure accurate problem interpretation. •
Maintain communications with customers during the problem resolution process. •
Utilize superior customer service skills.

Basic Requirements: •
Ability to work in a fast paced environment. •
Excellent communication skills, including listening and questioning. •
Detail oriented •
Strong organization skills •
Exceptional critical thinking skills to assist in problem solving. •
Ability to multi-task. •
Ability to work independently as well as to meet deadlines. •
Strong skills in Microsoft Office. (Excel, Word, Access, etc…) Adobe Applications. •
Windows XP 7

Desired Qualifications: •
BS/BA/AA degree in business or other related field . •
Experience in technical support. •
Knowledge in OMD, MWA. •
Windows server is a plus.

Mr. Copy Overview:
Mr. Copy - A Xerox Company - is a technology and services company specializing in workflow solutions and office systems. Mr. Copy is a stable company, part of the Xerox and Global Imaging family and it continues to grow in size and accolades. Mr. Copy has won several awards including: •
National Innovative Customer Retention Award (imageSource Magazine), 2009 •
National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years •
Fastest Growing Companies (SDBJ), 2006, 2007 & 2009 •
Platinum Reseller Award (Xerox), 2006-2008 •
Most Admired CEO Award (SDBJ), 2009 •
Opportunity to sell sophisticated solutions with an unprecedented portfolio of products and services •
Opportunity to maximize your earning potential •
Proprietary software tools to manage and improve your marketplace coverage •
Consideration for career growth and advancement •
Continuous training and education on Xerox products and selling strategies

We are one of California's leading technology and services company specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader.

This employment is offered by Mr. Copy, Smart Document Solutions, A Xerox Company. Mr. Copy is an equal opportunity employer.

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MRC Overview: We are one of California's leading technology and services companies specializing in document workflow solutions, software...