Travel Required: No travel required
Work Schedule: 45+ hours per week Positions Supervised: Bakery employees
Uses problem-solving skills, tact, and discretion to oversee and direct the Bakery and its staff. Schedules, staffs, trains, coaches, counsels, and reviews Bakery personnel during daily warehouse activities, continually developing the employees.
Oversees and directs operations of the Bakery Department.
Creates and implements sales and merchandising plan for Bakery and determines production requirements.
Works in communication with various levels of management to resolve issues. Implements and upholds proper Bakery and general safety and sanitation procedures and standards. Provides prompt and courteous customer service.
Develops, coaches, counsels, and directs specific department personnel. Monitors employee performance. Provides proactive feedback to promote teamwork and accountability among employees. Participates in the employment process by making recommendations for hiring, promotion, and termination. Responds to employee concerns using problem solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations. Participates in department employee evaluations. Approves timecards and other reports. Implements and upholds proper Bakery and general safety and sanitation procedures and standards.
Reviews Bakery profit and loss statement. Develops and implements sales and merchandising plan for department. Determines production requirements. Checks quality and consistency of finished product. Oversees product presentation and merchandising.
Coordinates proper maintenance and repairs for machinery, equipment, and Bakery instruments.
Approves and submits physical inventory periodically. Approves and submits orders to buying office for equipment, product, and supplies.
Follows Standard Sanitation Operating Procedure (SSOP) guidelines as it refers to proper cleaning and sanitation of all equipment required by this position.
Completes and complies with 11 Commandments of Quality Assurance, Food Safety certification, and all safety training required by warehouse and Bakery Department.
Participates in baking products. Assists in other areas of the Bakery and departments of the warehouse as necessary. Provides prompt and courteous customer service to drivers, members, employees, and suppliers.
Communication - Clearly articulates information, both verbally and in writing, about services and merchandise in a way that can be easily understood by employees, members, and suppliers. Actively listens to members, employees, and other managers in order to efficiently teach, organize, and respond to department issues. Limits communication of confidential information to those individuals with a need to know.
Member Service - Exhibits a professional demeanor towards others and is able to maintain composure and make appropriate decisions while under stress. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company policies and procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect his/her management position and Costco's Code of Ethics. Develops employees by providing constructive feedback about performance, teaching employees how to correctly and safely perform their tasks, and addressing problems or conflicts that arise.
Self-Motivated – Is well-organized and able to identify and prioritize tasks that need to be completed and delegate as appropriate. Is able to multi-task and adhere to deadlines while working independently with minimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
Team Player - Relates well with a variety of personalities and individuals by participating in a professional manner to accomplish the business goal. Empowers and leads employees. Creates positive morale by recognizing conflict and working quickly to solve problems. Delegates responsibilities effectively. Is willing to perform tasks that need to be done and help others perform their tasks as needed.
Flexibility - Adjusts positively to change in direction or assignment. Is able to focus on multiple tasks during a work shift. Responds professionally to constructive criticism from management. Adjusts work schedule as necessary to meet business needs. Is able to implement and oversee newly initiated Costco programs.
Record of Satisfactory Job Performance - Demonstrates satisfactory job performance in a position of leadership as indicated on the most recent review through positive demonstration of Costco’s Success Behaviors, and by a file free from counseling notices related to job performance. Has a proven history of leadership/management ability.
Bakery, employee relations, customer service, management or comparable experience
Licenses and Certifications:
Level 2 Food Safety Certification and Food Handler’s Permit as required by local government and the NRFSP exam, Supervisors Orientation, Hazardous Materials Training – Module 1, and HIPAA Training (all within 30 days); Hazard Analysis Critical Control Point certification (within three months); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of hire date)
Other Skills and Abilities:
Good communication, strong interpersonal, organization and problem solving skills
ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS
Education - High School Diploma or GED
Computer Skills - Microsoft office (Outlook, Excel, Word) and AS400
Other Skills and Abilities - Basic math skills