Claims Specialist I
Mercury Insurance Group - Austin, TX

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Like helping others? Looking to start a career in the insurance field? Mercury Insurance Group, a leader in automotive insurance is seeking top talent for a full time Claims Specialist position!
Claims Specialists are responsible for adjusting collision and comprehensive auto damage claims. You will determine if Mercury is liable for paying these claims by analyzing and evaluating the related facts that will allow you to resolve them in a timely, efficient manner. You will also be responsible for determining the best course of action for resolving claims for both our customers and the Company.

All Claims Specialists are required to complete a six-week training program which will take place in Austin. Successful completion of this program is designed to prepare you for assignment in our claims department.

Excellent customer service skills are essential for success at Mercury. Your ability to demonstrate compassion and empathy for our customers is paramount. This role is communication intensive, and you will spend much of your day communicating with our customers and claimants by phone and email. Your ability to build and maintain relationships with our customers will be the reason they continue to be loyal to Mercury fans!

Mercury offers competitive benefits that include medical/dental/life insurance, bonus potential twice a year, 401k, jeans casual work environment and more!
Minimum Requirements:

  • Bachelor’s Degree or equivalent work experience
  • State Adjuster’s License is preferred but not required
  • Stable work history
  • Excellent customer service skills
  • Outstanding written and verbal communication skills
  • Must be able to communicate professionally at all levels within and outside of the organization.

Location: Austin, TX
Compensation: starting $35,000/yr.


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About this company
Mercury General Corporation (Mercury General) and its subsidiaries are engaged primarily in writing automobile insurance principally in...