Customer Support Representative
Course Hero, Inc. - Redwood City, CA

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Course Hero (www.coursehero.com) the largest online learning platform, provides a suite of online study resources that help students learn more effectively, is looking for a friendly, experienced customer service representatives with a great sense of humor and a problem-solving mindset to work Monday thru Friday.

What you'll do:

  • Support customers over phone, email and various other communication channels.
  • Answer general questions about the Course Hero platform including our site functionality and policies.
  • Conduct customer feedback surveys.
  • A variety of other tasks that will help us deliver the best support in the education industry!
  • Ensure highest quality service experience to our customers instilling a positive member experience with each interaction.
  • Work with other departments to resolve customer issues.

What we are looking for:

  • Minimum 2-3 years of experience in a customer facing role, or a proven understanding of how to deliver exceptional customer service.
  • Friendly, upbeat personality and demonstrated experience owning a customer issue and following it all the way until the customer is happy.
  • Clear communication, collaboration and organizational skills.
  • Self-starter and goal-oriented.
  • Must be computer proficient and able to multi-task on a regular basis.

What we provide you:

  • Dynamic work environment where we really listen to your opinions and thoughts about how we could work better.
  • Ability to get the true startup experience on the way to building the next generation educational.
  • Competitive compensation.

Interested -
Please send a resume and cover letter telling us why you would be a perfect fit for this role! Please include “Course Hero Customer Service” when applying!


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