Opportunity Offer: District Manager
Description: Oversee and lead all sales/operations for the selected regions. Responsibilities are listed but not limited to these exclusively:
- Store Performance
Performance Management: Lead locations to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for all retail stores in assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services. I.e., Sales Funnels, Commissions, Chargeback Reconciliation
- Retail Operations
Operations Management: Oversee stores presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards. Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail. Increase presence in the community by developing relationships with local chamber of commerce personnel. I.e., Inventory Management, Shrink Control, Cash Management, Retail Cleanliness & Appearances, Assist in launch of new phone protection program, Provide more cost effective options in handset purchasing
Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions. I.e., Employee Development, Commissions Coaching, Employee Relations, staff all new locations with qualified sales representatives, managers, DM’s as needed.
- Customer Retention: Manage and grow existing customer base (at least 15% increase of existing rolling average) and manage churn (company wide average below .09 %). Develop customer retention tools for retail store. Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements. Resolve customer complaints in a timely and friendly manner.
- Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remains current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
- Retail Multi-Unit experience preferred.
- First 30-60 days will require more than normal work week hours for company transition
Benefits include medical/dental/vision, life insurance and 401K.
Please email your resume along with a cover letter explaining why you would be a great hire!