Reporting to designated manager, the e-Commerce Inside Sales Representative will work directly with our internet dealer base as well as supplement the ADESA auction efforts to ensure exceptional service is met at all times. The focus will be contact with present and potential clients to increase internet business (
development of new business and retention of existing business), research, evaluate and promote inventory to dealers to increase sales, administration of LiveBlock and DealerBlock sales, establish strong dealer relationships, educate the dealer body on new and existing functionality and meet overall company goals. Perform all duties assigned by the designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Responsibilities and Duties:
Make sure customers, dealers, and auction personnel receive prompt, efficient and courteous attention for all contacts and transactions.
Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents.
Contact present and potential clients to increase internet business via telephone and email. Promote vehicles that are posted on Dealer Block and solicit inventory from customers to post on Dealer Block.
Evaluate inventory and research buyer history to match inventory to customers in an effort to increase sales.
Perform inside sales functions for the Internet Department and process post sale activities as needed.
Coordinate with customers and ADESA shops which units require mechanical, body and/or detail work prior to posting vehicles on-line.
Establish strong dealer relationships and educate the dealer body on new and existing functionality for internet sales.
Perform various general administrative duties; maintain various files and data, produce reports, and correspondence for the designated management.
Make sure that all sale day functions are followed and coordinate “If bids” with customers.
Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues.
Maintain a good flow of communication with all the office personnel.
Recommend new customer services and procedures to the designated manager.
Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the Manager.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Ensure proper follow-through on all directives, bulletins and schedules from the designated manager.
Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise the Dealer Relations Manager or designated manager and Facilities of all breakdowns and maintenance needs immediately.
Make sure all area conditions do not threaten employee safety. Respond to and follow proper procedures on employee accidents, injuries, and loss or damage to any property. Report all incidents immediately. Report all incidents properly and immediately.
Educational Requirements and Qualifications:
High School Diploma or GED required. Telesales and/or Customer Service experience preferred. E-business/Internet Sales experience preferred. Previous auction experience required.
The physical activity requirements of the position are
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for
Clerical, Administrative, Machine Operators (including inspection) positions
–sitting, talking, writing, listening
– walking, traveling
Physical Working Condition:
The position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
The KAR group of companies provides everything wholesale-used car sellers and buyers might need, from salvage and used-car auctions to a...