eCommerce Marketing Coordinator
Metagenics - Aliso Viejo, CA

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Job Summary:
The eCommerce Marketing Coordinator will work with customers who utilize Metagenics’ eCommerce solutions to help them grow their business. The Coordinator will create, deploy and manage electronic offers available to our customer’s patients. The Coordinator will also help new customers set-up their Stores and existing customers improve their Stores. The position will provide additional support to the call center including but not limited to eCommerce solution technical support, customer service and special projects. The Coordinator will also work with the Eloqua administrator to execute robust campaigns. This position will be required to have strong communication skills, the ability to work across different business functional areas and be a self-starter motivated to succeed.

Responsibilities:

Essential Duties and Responsibilities:
• Work with Sales and Concierge Team to effectively communicate the value proposition of our eCommerce Solution with customers to increase capture rate
• Train customers on the features of the eCommerce solution to increase adoption
• Deployment and management of Newsletter content generated by the Creative Services team
• Create promotional calendar with customers to include content and coupon offerings
• Execute promotional calendar to our customer’s patients to increase business and ROI
• Manage the eCommerce solution email tool by setting up email databases for our customers utilizing the eCommerce solution
• Work on special projects as assigned
Accountability:
• Works effectively with Creative Services team to gather product content (images, copy, video)
• Drives site traffic and conversion on customer’s sites by utilizing eCommerce Solution tools to issue communications (content and promotional offers) on customer’s behalf
• Analyze and refine communications to increase traffic and conversion
• Maintains Newsletter and other content as well as promotional calendars
• Follows up on necessary site updates stemming from customer requests or customer service issues
• Collaborates with Eloqua Administrator, Category Managers and Planning to ensure email product links are functional and email promotional items are in stock
Education:

Qualifications and Guidelines:
• Strong verbal and written communications skills
• Team player with a can do attitude
Experience/Training/Education:
• Bachelor’s Degree
• 1-3 years e-commerce experience preferred
Knowledge Of:
• Email Marketing best practices
• Healthcare/Nutrition industry
Skills/Abilities:
• Excellent PC skills
• POS and/or e-commerce or web-based software
• Attention to detail
• Planning and organization
• Interpersonal, communication and team building skills

Metagenics - 2 years ago - save job
About this company
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Metagenics, Inc. is a life sciences company and leading developer and manufacturer of science-based nutraceuticals and medical foods sold to...