eDiscovery Processing Specialist
AlixPartners - Dallas, TX

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Department : Information Management

Location : Dallas, TX

Job Title : eDiscovery Processing Specialist

Status : Full-Time

Reference Code : eDiscoveryProcessingSpecialist2013WEB

Job Summary This eDiscovery Processing Specialist is located in Dallas, Texas and will support the IMS eDiscovery business unit. The position is responsible for data processing, import/export/production and quality assurances. The position requires hands-on work in a fast paced environment, ensuring optimum productivity, quality and compliance with client driven deadlines and handling of escalated issues. Improve tools to efficiently automate data analysis and manipulation tasks in the e-Discovery environment.

  • Accountable for the successful completion of data processing jobs from intake to completion.
  • Data processing, import / export / production and quality assurance checks. Work with team to mentor and develop the capabilities and performance of those teams.
  • Reporting & metrics for the e-Discovery team
  • Help to develop and standardize operational processes and procedures to ensure client data is processed efficiently and defensibly resulting in consistent on time quality deliverables.
  • Ensure all documents adhere to e-Discovery policies (i.e. RVM and Client protocols) and compliance to PSPGs
  • Ensure that issues are escalated and resolved in a timely manner, that appropriate follow up communication occurs and that preventive measure are implemented to avoid recurring of those issues. Issue tracking and implementation of permanent resolutions
  • Support sales in client communication regarding complex situations or escalations that result in service quality or timeliness issues. Diagnose root cause of issues and take corrective action.
  • Inter-department coordination on projects upgrades and process engineering.
  • Participate in the evaluation and support of development initiatives, and new software tools and platforms determined by client and business needs.
  • Assist in researching and implementing new systems and methodologies
  • Provides effective leadership for employee relations through communications, coaching, training, and development.
Minimum Requirements
  • Bachelor’s degree in Business or Information Management, or equivalent industry experience (*minimum of 5 years management experience in the litigation support e-Discovery Industry)
  • Excellent follow-up skills and ability to meet tight deadlines
  • Ability to oversee multiple tasks simultaneously with knowledge to prioritize appropriately.
  • Strong verbal and written communication skills to effectively communicate with client and internal staff.
  • Ability to use independent judgment to make sound, justifiable decisions and take action in solving issues.
  • Experience with litigation tools such as: Concordance, Summation, Law, Clearwell, Relativity and other standard EDD tools
  • Working knowledge of best practices in the e-discovery life cycle
  • VB Script or other programming language a plus.
  • Excellent customer service skills and focus.
  • Flexibility to work nights and weekends as necessary.
Apply To apply send cover letter and resume to: IMS-recruiting@alixpartners.com with:
  • First name , last name and the job reference: eDiscoveryProcessingSpecialist2013WEB in the subject line of your email.
  • Your resume.
  • Your cover letter.
AlixPartners is an AA/EEO employer.