The primary function of this position is to provide
Internet marketing assistance to our eFlorist members.
In addition, the eMarketing Counselor will be
responsible for initial follow-up on new customers and
will be strategic to the long-term participation of
current members. This position is intended to help
decrease shop attrition by counseling new and recently
saved shops on the functionality of their eFlorist
website by increasing their online orders, depending on
the shop’s particular needs.
Primary Job Responsibilities:
concepts to our eFlorist members
- Provide Internet marketing and traditional marketing
and e-commerce processes
- Conduct outbound calls at 30/60/90 day cycles
- Must have a good working knowledge of the internet
- Must display and provide a high level of customer
policies to ensure quality and consistency in the
- Following all call scripting and documentation
meet current and identify future web related needs
- Communicate with other departments when necessary to
appropriate solutions as guided by management
- Respond to escalated customer inquiries and find
Web Hosting Team
- Provide daily, weekly and monthly call statistics
- Perform other tasks as required as a member of the
requests when available
- Assisting the Web Hosting Team with maintenance
skills, as well as the ability to work well with a
- Must exhibit leadership and strong management
matrix management environment.
skills are a must.
- Strong written, verbal, analytical and interpersonal
skills and maintain the ability to effectively
- Must possess strong planning and organizational
handle multiple situations, manage priorities and
work with only minimal supervision and direction.
high levels of both internal and external customer
- Must display a strong desire to achieve and maintain
satisfaction willing to work 7x24 in mission
- Must display strong problem-solving skills.
- Must be a motivated, fast-paced team leader, coach,
appearance, motivation, and positive attitude in all
- Must portray high levels of professionalism,
Req. Code : 3267
- High school
- Bachelors degree and/or equivalent work experience
Division/Department : Teleflora
Teleflora - 13 months ago
Teleflora is the world's leading floral service offering the best choice in floral arrangements and convenient local delivery. Headquartered...