General Manager
Denny's- EYM Diner of Florida - Cocoa Beach, FL

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Description
The General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities.

Additional responsibilities include focus on employee selection, retention, continuous operational improvement and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to guest satisfaction

Key Business Areas
A “Key Business Area" is an area of performance in which the General Manager must be successful to meet their accountabilities. Successful results in Key Business Areas are supported by the following behaviors or actions:

1. Willingly assists others without being asked
2. Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
3. Directs restaurant operations with responsibility for guest service, brand standards execution and employee training
4. Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result
5. Ensures timely implementation, training and ongoing execution of all corporate initiatives and marketing promotions
6. Develops Restaurant Managers and hourly employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
7. Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
8. Attracts, hires, onboards and retains the best hourly talent to meet staffing requirements and guest service standards
9. Proactively handles employee relations issues and deviations from Brand Standards; involves the AM and Human Resources Manager as appropriate to resolve issues
10. Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
11. Monitors that proper security procedures are in place to protect employees, guests and company assets
12. Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
13. Works to create and maintain an enjoyable and respectful environment for our guests and employees
14. Maintains compliance with all employer’s employment policies and Brand Standards to include all state, local and federal regulations
15. Follows management cash handling, inventory and other operational procedures as outlined by the employer
16. Completes all other tasks and duties as assigned

Requirements
Essential Functions

  • Must be able to lift a tray weighing up to 25 lbs
  • Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
  • Must be able to bend, stoop, reach, lift and grasp
  • Must be able to hear well in a loud environment to respond to employee and guest needs
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to operate point-of-sale system and differentiate between monetary denominations
  • Must be able to work with all Denny’s menu products
  • Must be able to work with potentially hazardous chemicals
  • Must have sufficient mobility to move and operate in confined work area
  • Must be able to work inside and outside the restaurant
  • Must be able to observe staff and all aspects of restaurant operations
  • Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
  • Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

  • Minimum of 3 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
  • Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience
  • Ability to work a minimum of 55 hours a week
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Interprets financial statements and understands contributing factors
  • Identifies and anticipates opportunities for improvement and implements corrective action steps
  • Must be able to perform job duties of every position
  • Must be prepared to multitask in accordance with the demands of the business
  • Ability to work weekends, holidays, evenings and additional shifts as needed
  • Available to travel, to include occasional overnight and airline travel when applicable
  • Licensed to operate an automobile without hours of operations restrictions
  • Has reliable transportation

About this company
Denny's Restaurant