Help Desk Coordinator
ServRight - Alexandria, VA

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ServRight provides on-site service and repair for computers, printers, scanners, storage devices, document finishing, digital signage, document imaging, kiosks, POS terminals and more.

Summary: This individual will be responsible for coordinating field technicians by performing the following duties.

- Log and process support calls from clients using phone, email and web-based systems.

- Receives calls from technicians reporting their onsite arrival and departure times.

- Monitors all work orders assigned to technicians, tracks and documents their completion.

- Dispatching of technicians

- Managing locations of technicians to maximize effectiveness

- Documenting worked performed

Candidates for this position must be detailed oriented, able to work in a team-oriented environment, handle multiple tasks and remain focused. Must have excellent interpersonal and telephone communication skills.

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