DUTIES AND RESPONSIBILITIES:
Work with collection staff on loss mitigation options to avoid foreclosure, evaluate borrowers financial situation to review workout options; loan modification, assumptions, short sale, deed in lieu; work with investors to ensure loss mitigation efforts comply with investor, insurer and company guidelines as well as with applicable laws and regulations. Responsible for reporting loan account status to investors on an ongoing basis as well as maintaining and updating agency requirements for default reporting and claims submission.
Ability to work independently as well as part of a team. Ability to learn rules, regulations, laws and methods of collection. Strong negotiation skills. Excellent organizational skills. Self motivated and results oriented. Significant amount of time contacting and working with customers concerning debt. Ability to deal with stressful situations when dealing with confrontational customers. Collections experience a plus. Solid understanding of financial institution policies and procedures. Ability to deal with time constraints and strong attention to detail. Extended hours sitting and performing computer tasks may be required.
EQUAL EMPLOYMENT OPPORTUNITY