Overhead Crane Service Technicians
Ace Industries, Inc. - New Iberia, LA

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A field service technician will provide quality installation, inspections, maintenance and repair service for hoist and crane equipment. A field service technician will also uphold the highest level of professional integrity and ethics as required to instill customer confidence and continued success in service.

Key Responsibilities and Accountabilities:

  • Troubleshoot, repair and inspect overhead cranes and hoists.
  • Perform scheduled preventive maintenance activities on equipment.
  • Support customers by effectively interfacing with customer and office in repairing equipment as needed.
  • Evaluate and make recommendations regarding required repairs for customers.
  • Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; and recommending system improvements.
  • Service overhead crane systems by performing quality installations; performing OSHA/ANSI equivalent inspections; documenting and completing warranty work; troubleshooting breakdowns; performing preventive maintenance; and responding to repair calls.
  • Document service and installation actions by completing forms, reports, and inspection checklist.
  • Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely manner.
  • Maintain professional presentation, timeliness, appearance, and organization in all areas.

Required Skills and Knowledge:

  • Ability to work under pressure and deadlines.
  • Ability to work independently.
  • Ability to fabricate and weld structures
  • Ability to perform inspections to OSHA/ANSI criteria
  • Ability to troubleshoot electrical circuits
  • Ability to assemble and repair complex machinery
  • Excellent communication skills
  • Ability to work at heights.
  • Willingness to travel
  • Safety oriented
  • Maintain confidentially
  • Quality and results driven
  • Good driving record

Equipment used to perform job:
Hand tools; power tools; lift equipment; material handling equipment; fabrication equipement, electrical meters and equipment, survey equipment; ear plugs; steel-toed shoes; gloves; safety glasses; lanyard; and body harness.

Ace offers competitive wages, 401k and benefits.

About this company
Ace Industries, Inc. is the leader in Overhead Crane Sales and Service