The PC/Network Technician provides first level support to end users for PC hardware, software, email, and telephone problems/questions. This includes routine calls as well as assisting with more complex issues. The PC/Network Technician is also responsible for maintaining the network and assisting the Network Administrator as necessary. This position installs, diagnoses, repairs, maintains, and upgrades all PC hardware and equipment.
Examples of Essential Functions:
- Recommends new or replacement hardware when necessary to the supervisor.
- Responds to requests for technical assistance over the telephone, in person, and electronically.
- Provides first level support services for employees when needed.
- Configures desktop systems according to documented policies and procedures.
- Diagnoses hardware, software, and peripheral issues.
- Configures and maintains network printers.
- Performs tape rotations on a daily basis.
- Maintains a backup log detailing backup completion and failures.
- Visits offsite locations when needed in order to perform equipment maintenance and support.
- Provides new user setup orientation to IT equipment and general support.
- Keeps the organization’s system up to date with necessary product updates, security patches, and hot fixes.
- Assists with the setup and maintenance of new desktops and laptops, including but not limited to loading images, updating drivers/operating systems, and application patches.
- Maintains accurate inventory of PC hardware, software, and peripherals.
- Runs queries within the helpdesk software and Excel as required.
- Sets up and maintains voice-over-ip phones, users, and voicemail.
Knowledge of: Hardware/software; programming; Windows operating system; telecommunications; computer servers; personal computers; operating systems; product technical knowledge; network planning; electronic medical records system(s); PC repair; and database reporting.
Ability to: To document and prioritize computer problems; troubleshoot/diagnose network/desktop problems; analyze user needs; learn to operate and use specialized equipment to perform Information Technology duties; analyze and understand the complexity of multiple users, workstations, operating systems, and relational databases; interpret and apply administrative policies to Information Technology functions; and communicate effectively both in written and verbal format.
Preferred and Other Qualifications
- Formal training in technology at the Associate Degree level or equivalent is required, or three years of experience as a PC technician.
- Cisco, Microsoft, and/or CompTIA Certifications
- Must have reliable means of transportation and a valid driver's license.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand, climb or balance, and be able to work in confined spaces. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move (with additional help) up to 50 pounds (lifts over 40 pounds are two person lifts). Specific vision abilities required by this job include close vision.