PC Support Analyst
The New York Racing Association, Inc. - Ozone Park, NY

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Responsibilities:

  • Provision of on-site applications support to users within different business units
  • Must be very client-centric and alert to user needs and have strong/proven client facing skills
  • Develop effective lines of communication with front/back office users and Information Systems; have effective use of support tools and processes: e.g. monitoring, e-mails, and Helpdesk tracking system
  • Proactively follow up with users, track, and monitor all open/pending Help Desk tickets.
  • Understand and respond appropriately to the needs of clients who are encountering systems difficulties related to software or hardware/ infrastructure maintaining transparency with timely & accurate feedback
  • Use technical and analytical expertise and knowledge of systems to resolve problems internally or through outside vendors and manufacturers and escalate issues as appropriate to Information Systems management.
  • Responsible for being responsive: act promptly to address client needs upon understanding their expectations, constraints and concerns.
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, Live Chat , e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Determines whether problem is caused by hardware such as desktops, laptops, printer or software etc.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation
  • Installs personal computers, software, and peripheral equipment if needed.

Skills:

The successful candidate will be an individual with a broad range of IT skills who is capable of working in an environment that requires flexibility and high productivity, either within a team or on their own with a strong focus on delivery to the business. Strong working knowledge of Microsoft Desktop Operating Systems and hardware requirements.

The qualified candidate will work a Friday to Tuesday schedule.


Indeed - 10 months ago - save job - block
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