Personal Snack Concierge
NatureBox - San Carlos, CA

This job posting is no longer available on Indeed. Find similar jobs:Personal Snack Concierge jobs - NatureBox jobs

Do you love food? Are you someone who has a passion for health and wellness, and is conscious about making better food choices? Do you believe in great and friendly service? If so, we’re looking for you!

NatureBox ( is an e-commerce subscription company that delivers healthy snacks directly to consumers. NatureBox aims to bring food discovery online and give consumers a way to buy unique, great tasting foods from a source that they can trust.

NatureBox is located near downtown San Carlos, CA (walking distance to Caltrain!) and is backed by leading venture capital firms. We are looking for a Personal Snack Concierge to join our growing Customer Experience Team.


  • Provide best-in-class service and act as a main point of contact to our members
  • Promptly and professionally answer customer service calls and emails in a friendly manner
  • Efficiently resolve issues through our CRM tool
  • Maintain friendly relationships with members of the NatureBox community
  • Effectively save subscription cancellations by offering solutions that would best fit member’s lifestyle
  • Perform ad-hoc duties as needed
  • Expertly describe flavor, texture, and health benefits of NatureBox snacks to our members

Experience and Requirements

  • 1 year of customer service, retail or similar experience
  • E-commerce experience preferred, but not required
  • Knowledge of / willing to learn about health and nutrition
  • Positive attitude! We love working with people who sees the positive in any given situation.
  • Enthusiasm! We're looking for someone who is enthusiastic and energetic.
  • Excellent communication skills, both verbal and written
  • Team player -- Our start-up provides tremendous opportunities for growth by running lean and mean. The more responsibility you take on the more you learn and grow professionally.
  • A creative thinker with critical analysis and problem-solving skills, along with flexibility/adaptability and a knack for thinking on your feet will succeed in this role.
  • The capacity to juggle multiple priorities effectively within a fast-paced environment is critical.
  • Must have a flexible schedule between the hours of 7am to 5pm, Monday to Saturday

About this company
3 reviews
NatureBox is on a mission to make discovering bold, delicious foods easier by empowering consumers with direct access to better choices and...