Program Coordinator
Good Shepherd Services - Bronx, NY

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Bronx Life

Building on Strengths in Individuals, Families and Communities!


  • To lead in the development of innovative programs that ensures a more promising future for our program participants.
  • To advocate zealously for principles necessary to empower those with whom we work.
  • To provide quality service to individuals consistent with their dignity and to communities consistent with their needs.

Good Shepherd Services has won the Non Profit Excellence Award for Overall Management Excellence given by the New York Times Company! Good Shepherd Services is a non-sectarian, social service and youth development agency which positively affects the lives of more than 18,000 children and families annually. Throughout our history, we have shown leadership in developing effective programs that help New York City's more vulnerable residents gain the support, skills and opportunities necessary for success in life. United by our shared mission and vision, these programs are characterized by a profound respect for the strengths inherent in individuals, families and communities. We provide city-wide residential and foster care services with concentrations in Manhattan, the Bronx and Brooklyn. In addition, we have developed two networks of community-based educational support, youth development, family support, and after school programs, in Brooklyn, primarily in the neighborhoods of Park Slope, Red Hook and Gowanus and in Central Bronx. Through our professional training services, we help to ensure the implementation of best practices in human services agencies across the City.

The Program Coordinator will oversee an intensive community-based project serving court-involved youth who are at risk of violating Family Court Probation. The Program Coordinator maintains and leads all aspects of the program ensuring that strength-based comprehensive services are provided to eligible youth and their families to assist them to successfully complete probation and move forward in their lives and in their communities. He/she works with the Department of Probation and other stakeholders to ensure appropriate referrals and caseflow.


  • Maintain a full range of services such as case management and supervision, wraparound services including court advocacy and socio-recreational activities, education, career and vocational support, clinical assessment and support services, teen pregnancy prevention, and youth development.
  • Assist in hiring, supervise, and train staff in all areas of performance, including case recording and documentation.
  • Supervise full range of services offered ensuring fidelity to the program plan and modifying services in light of program experience and participant need.
  • Maintain and adapt formal assessment and program protocols to address the service needs of program participants.
  • Coordinate intake, assessment and case assignment.
  • Oversee program participant recruitment plan through ongoing collaboration with the NYC Department of Probation and other involved agencies, and adapt as indicated.
  • Maintain ongoing work with OCFS, program subcontractors and other public agencies to meet contractual mandates, as well as statistical and narrative reporting requirements.
  • Ensure appropriate utilization of State and City databases, as well as other agency databases.
  • Conduct outreach that makes the community aware of the program and strengthens linkages to existing community resources.
  • Monitor program budget.
  • Maintain at least weekly contact with youth and their families.
  • Provide individual and family counseling as well as comprehensive case management services.
  • Develop psychosocial assessments and service plans.
  • Refer youth for mental health services as needed; maintain ongoing contact with mental health service providers, securing progress reports on regular basis.
  • Complete any necessary ACS or Court reports, as required.
  • Accompany youth to court appearances and school as needed.
  • Maintain ongoing contact with school staff and participate in relevant student-centered educational meetings.
  • Maintain ongoing contact with Probation & Legal Aid if relevant.
  • Keep case records up-to-date with the status of case activity, including progress notes on all contacts.
  • Represent agency on relevant external committees, workshops, and task forces.
  • Work collaboratively with central office departments (HR, Fiscal, Government Contracts, Facilities, IT, Development and QI), providing data and reports as needed in a timely manner.
  • Ensure that the physical site is maintained in accordance with GSS standards, including the coordination of program space and secretarial coverage.
  • Lead the implementation of the Sanctuary Model of trauma-informed practice within the program.
  • Encourage and advance the use of the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the program to create a non-violent and trauma-sensitive culture.
  • Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
  • Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.
  • Utilize Sanctuary Model principals in the supervisory practice.
  • Perform other duties as may be required.


  • LMSW or LMHC required; with experience in program administration and supervision preferred.
  • Experience working with court-involved youth strongly preferred.
  • Bilingual English/Spanish preferred.
  • NYS driver’s license preferred.
  • Must be able to work evenings as needed.
  • Must have a commitment to work from a strength-based, youth development and trauma-informed perspective.

GENERAL REQUIREMENTS: All staff members are expected to be committed to the mission, vision and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness to work within a culturally diverse environment.

We offer an outstanding work environment, opportunities for career development and competitive benefits. Interested and qualified parties should submit their resume by clicking Apply Now and indicating position & location of interest.

Employee Referral Award Program: If you, as our employee, refer an outside candidate for this position, you will be awarded $300: $150 upon the candidate starting as an employee and $150 upon successful completion of the first six months of employment.

Good Shepherd Services is an Equal Opportunity Employer and complies with the requirements of the Americans with Disabilities Act. We encourage all qualified individuals to apply. Any offer of employment is contingent upon receiving satisfactory references and approval of hire by applicable regulatory bodies, as appropriate. For programs regulated by the Department of Education, the Department of Health and the Department of Youth Justice Programs, the respective City departments determine employment eligibility and advise Good Shepherd Services (GSS) if the organization can hire the individual. Falsification or omission of relevant information in connection with any application for employment is grounds for denial or dismissal.

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