Sales Rep Floor Covering 6764
Sherwin Williams - Knoxville, TN

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  • Collect reliable customer/territory information and estimate individual customer potential.
  • Conduct competitive product comparisons and identify current competitors’ strengths and weaknesses and S-W’s competitive advantage.
  • Complete and present a territory SherPlan, make revisions and updates, as necessary, throughout the year.
  • Develop a strategy to grow sales & profits to key, opportunity, new and existing customers and identify items or product categories that require specific attention in support of this strategy.
  • Maintain a discipline in pre-call planning daily and monthly activity to ensure time is maximized and the territory SherPlan is being executed. Conduct sales calls accordingly, occasionally in conjunction with servicing Store/Branch Manager. Customers may include professional Architectural and Design Specification Community.
  • After each call, evaluate your performance and outline the specific next steps to build the relationship.
  • Use SherCall and the Call Calendar to note specifics
  • Determine where customer is in the overall Sales Process and what steps are necessary to move the process along.
  • Conduct product demos to support your solution with the customer.
  • Obtain information necessary to open a new account and communicate to credit office.
  • Access product/technical information to support customers’ application requirements.
  • Complete expense reports on a timely basis.
  • Identify sources of sales leads and follow through on leads provided by store/branch personnel as appropriate.
  • Coordinate lead information and sales calls with Professional Coating Sales Reps or Floorcovering Reps.
  • Understand servicing store/branch’s strengths and weaknesses and communicate effectively with staff members to ensure that commitments made are within the store’s capabilities.
  • Identify potential opportunities/issues and work with Store/Branch Manager to support positive outcome.
  • Handle customer complaints within lines of authority and manage process to resolution.
  • Identify ways to deepen the business relationship with your customers.

*Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste.

  • Assist Store/Branch Manager in resolution of product supply problems.
  • Conduct customer surveys.
  • Assist in servicing stores/branches’ physical inventory.
  • Other duties as assigned.

PHYSICAL REQUIREMENTS:

  • Employee will spend approximately 50% of the day driving, 20% sitting and 30% walking or standing.
  • Employee must be able to drive a car or van since this position requires traveling to customers’ offices and job sites.
  • Employee may be required to lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion.

OTHER REQUIREMENTS:

  • High school education or equivalent is required. Prefer a bachelor’s degree in a business-related field.
  • Ability to work all scheduled hours as needed.
  • Employee must have a valid driver’s license.
  • If usage of employee's own vehicle is required, employee must obtain appropriate insurance as defined by Corporate Policy.

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